The reason government programs are so inefficient is that, unlike a commercial company, the feedback loop for improvement is broken, because they have a state-mandated monopoly and can’t go out of business if customers are unhappy.
No matter how bad the service is at your DMV (sorry to pick on DMVs), you still have to use your DMV, because it’s a monopoly.
By the power vested in me, I hereby officially declare the Miami Hurricanes the state champions after they beat four other Florida schools in the first six weeks of the season (and also beat Notre Dame to boot).
Congrats to the “U”!