Mike Mellors

[Mike Mellors @Mike_Mellors]

@vrbo I’ve had an open problem for a week. Our first property was cancelled due to apparent bed bugs with 36 hours notice, you were due to send alternatives…you didn’t… so I rebooked through your portal, spent over 4 grand and it’s dangerous

[Mike Mellors @Mike_Mellors]

Just a heads up. If you’re thinking of booking a holiday through @vrbo don’t! They’re happy for 2 young children to stay in an unsafe property with a live electrical fault. Absolute shambles of an organisation, stick with @Airbnb instead! @DailyMail @DailyMirror @thetimes

[Mike Mellors @Mike_Mellors]

@virginmedia I did speak with you and was told my problem was resolved. You cannot connect to my internet service and an engineer is due round to re-cable it. It’s not been done but your agent told my my case was successfully closed. They can also see I’m having lots of issues apparently

[Mike Mellors @Mike_Mellors]

@virginmedia - please can someone contact me who can actually resolve an issue. Your customer support is beyond woeful and apparently you’ve resolved my internet issue, despite there still being spray paint on my driveway showing where you are going to lay new cable 🤦🏼‍♂️

[Mike Mellors @Mike_Mellors]

As expected, no response or update again on my complaint (that has been open for 2.5 years) from @ScottishPower despite assurances they will be in touch even 2 weeks ago having chased but the bailiffs have been in contact instead @mattbowcott @BBCWatchdog @BBCPanorama.

[Mike Mellors @Mike_Mellors]

@SP_EnergyPeople Another month gone by and no update and just awaiting the threat of the bailiff again but thought I’d reach out ahead of the letter for@an@update. Also thanks to @BBCWatchdog for the ongoing advice

[Mike Mellors @Mike_Mellors]

@SP_EnergyPeople Another month gone by and no update and just awaiting the threat of the bailiff again but thought I’d reach out ahead of the letter for@an@update. Also thanks to @BBCWatchdog for the ongoing advice

[Mike Mellors @Mike_Mellors]

@ofgem, is there a process I can follow to report a 2 year outstanding complaint with @ScottishPower? 2 calls promised from their customer relations team in the last 6 days, no call materialised and when I called back was hung up on after 40 minutes when the call got difficult.

[Mike Mellors @Mike_Mellors]

@SP_EnergyPeople I have private messaged Suzanne

[Mike Mellors @Mike_Mellors]

@SP_EnergyPeople @ScottishPower here we go again, told my bill is incorrect and the rate review has been back dated and approved so I owe nothing and have today been told I’m being passed to the bailiff without any notice?@mattbowcott keen to explore how the BBC could help as discussed

[Mike Mellors @Mike_Mellors]

@mattbowcott Sorry Matt, just seen this and responded

[Mike Mellors @Mike_Mellors]

@SP_EnergyPeople And here we are 11 days, 3 promised calls that didn’t materialise and 2 threatening letters later @ScottishPower. I can’t be transferred through to your complaints team and they don’t call when they say they will. Anything I can do @KwasiKwarteng?

[Mike Mellors @Mike_Mellors]

@ScottishPower @BBCWatchdog @ofgem keen to speak in regards to this trail with @ScottishPower if possible? Complaint outstanding for over 2 years, repeatedly closed without consultation, call backs promised that don’t materialise (3 in 8 days) and threatened today with bayliffs (again)...Help

[Mike Mellors @Mike_Mellors]

@ScottishPower I have replied Kelly, thanks

[Mike Mellors @Mike_Mellors]

@virginmedia are absolute cowboys. A very poor mans version of @SkyUK and the customer service is woeful. 3 weeks into a service and on my second engineers visit already with a combined wait time of a third of the time I’ve been with them. @SkyUK, can I come back please!

[Mike Mellors @Mike_Mellors]

@SP_EnergyPeople Thanks Gary, the details have been submitted on that link now

[Mike Mellors @Mike_Mellors]

Can I please ask @ofgem how @ScottishPower can provide me with the most suitable tariff based on meter readings (£165 a month just electricity)yet still provide me with the final bill below? I would ask directly but the line strangely cut out twice when I called and asked them

[Mike Mellors @Mike_Mellors]

@SP_EnergyPeople Thanks Gary, I have deleted the message and when I click the link all I get is a picture of our messages?

[Mike Mellors @Mike_Mellors]

Mental Friday #90daysssplan

[Joe Wicks @thebodycoach]

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