Mike

[Mike @Mikebeemeunique]

@ChipotleTweets you sent me a link that I followed. That post went public instead of being private. This is the most inefficient method of communication that I can imagine.
I suggest you fix the web interface (@contact-us) or provide an email address.

[Mike @Mikebeemeunique]

@ChipotleTweets Tried to use reward points for chips today. Between me and 2 employees, we couldn't figure it out so I just paid for them. It shouldn't be that hard to use points.

[Mike @Mikebeemeunique]

@ChipotleTweets yes, I would love to send you a direct message. Give me an email address and I'll send you all the detail

[Mike @Mikebeemeunique]

@ChipotleTweets I'd love to. How do I that?

[Mike @Mikebeemeunique]

@ChipotleTweets I also tried to use "pepper". After entering ALL the detail, the chat just looped and started asking the same questions again despite me asking repeated for a real person. It seems chipotle is just trying to frustrate the customer until they give up.

[Mike @Mikebeemeunique]

@ChipotleTweets I followed the "report an experience", filled in all the fields but see no option to "submit" the form.
Am I doing something wrong or is the web interface broken? I tried both Safari and Chrome browsers, same result.