@UHC 2 phones call, 3 hours in, still on the phone and nobody can figure out hours to fix this. How many supervisors and tears do I need to go through. I’ve been passed around in circles, in all departments. 😭😭😭 #unitedhealthcare
Dear @UHC , I’ve been calling you for 3 weeks now. I’m mentally and emotionally exhausted, because nobody from both of your member and provider services know how to fix a system glitch, that may cause my family and I to get charged thousands of dollars of hospital bill.
This issue is haunting me in my dreams, I have to keep thinking about it through Christmas, and suffer through my anxiety for maybe another week through the holidays because they won’t be calling me back until after Christmas… if they even do.
Member services and provider services pointing at each other of who is responsible to fix my Mom’s insurance. She paid her dues and yet she’s not active on provider side, but active on both member and Medicare side.
A new Mom, caring for two elderly parents. I spend my off days being stuck on the phone with your agents for hours, with my baby screaming for attention. Hospital bombarding me to call @UHC to fix the problem, because it’s a member responsibility.
In this case… even if they come on live, I think some of us are too upset for waiting over an hour + to actually enjoy it now… I shall see the drama tomorrow. #LoveIsBlindLIVE