Mimi Werna

Storyteller|Queen of Pedagogy|Play Advocate| Author|Early Childhood Educator|Community Literacy Advocate

[Mimi Werna @MimiWerna]

@AirtelNigeria, after visiting your office this morning, site visit has finally happened and the issue rectified. I wish the site visit had been done earlier like I requested, still glad it's resolved. Thank you @NgComCommission for wading in.

[Mimi Werna @MimiWerna]

@NgComCommission @ConsumersNCC @fccpcnigeria, it's 10 days now without internet in my ODU router. @AirtelNigeria continue to say they are working on it but the problem is the hardware outside, how can it be fixed remotely without site visit?

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @ConsumersNCC @AirtelNigeria, my challenge is that this the exact placating statement you've told me in the past 10 days. The tech team I was told will come today, nada. This has disrupted my work, studies and life. Just fix it already. @ConsumersNCC @NgComCommission

[Mimi Werna @MimiWerna]

Dear @AirtelNigeria, 8 days without internet on my ODU router. Made 20+ calls, 10k airtime on customer care calls, promised technicians? No show, & received repeated promises but no resolution. I don't need another apology-I need it resolved today. @NgComCommission @fccpcnigeria

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @ConsumersNCC @AirtelNigeria, my challenge with this response is that it's the exact response for the past 10 days. When exactly will the issue be fixed? I've been home waiting for the tech team expected today, nada. @NgComCommission @ConsumersNCC

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission But I've heard and been told these exact words in the past 10 days!!! Personally I don't believe them anymore. Just this issue please. It's impacted my work, study and interrupted my life in general. Please, abeg, biko make una fix dis matter!!!

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission Also, by day 10, I would imagine you would assign one person to my case so that they follow up to the end but no, it's Raphael, then Ladi, etc. I sincerely hope that I get closure today but sadly I am not optimistic. I've lost confidence in @AirtelNigeria

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission Same generic messages for 10 days just send your tech guys to come exchange your hardware, how is this rocket science?

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @AirtelNigeria @fccpcnigeria I've repeatedly informed you the issue is the hardware, please send the promised tech team to come with a replacement but before 2 tomorrow. Please prioritise my issue so it can be solved. I don tire. @NgComCommission help!

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @AirtelNigeria @NgComCommission @fccpcnigeria I've been patient for 10 days today. Your patronising words are not comforting. I simply need this solved so my work and study routines can resume. Thanks to your services, I've lost 10days. Just fix it please.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @AirtelNigeria @NgComCommission @fccpcnigeria Hi Ladi, just to add/confirm the outdoor component usually shows light, it hasn't shown light in the past 9 days. Please remind tech to come with a replacement to confirm & replace or not if irrelevant.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @AirtelNigeria @NgComCommission @fccpcnigeria Thanks but the call wasn't reassuring, as you couldn't guarantee IF & WHEN the site visit will happen. I must leave at 2pm, please let the team come before then. I hope this will be resolved promptly, please.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @AirtelNigeria @NgComCommission @fccpcnigeria You said inbox you would call at 12noon, I'm still waiting... But I need to step out and don't want to be in transit when your call comes. Now I am in waiting limbo... Na wa o. Chai.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @AirtelNigeria @NgComCommission @fccpcnigeria Thank you. But I would like a specific date & time for when the site visit will be done. Just a promise is too evasive as I would like for this to be done latest by tomorrow since your tech doesn't work weekends.

[Mimi Werna @MimiWerna]

@Kingembrose @AirtelNigeria @NgComCommission @fccpcnigeria It's sad. For me, it was to expire on the 4th of July, I renewed subscription on the 29th of June. Since 1st of July, it's been "No internet." I have called and called but they have tossed and turned me, rinse and repeat. No fixing done. It's really sad.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @fccpcnigeria @Airtel @AirtelNigeria @NgComCommission @fccpcnigeria Thanks. As long as this is rectified latest by tomorrow, I'll be fine. I honestly can't wait for another Monday for your tech team that won't be available weekends. Please fix this ASAP. Thanks

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @fccpcnigeria Thanks @AirtelNigeria it still "No internet." Truth is this isn't the first time. One of many- 1st week of purchase in Nov. Tech came after Wuse 2 office visit. I think it may be the device, your tech team may need to replace it, a home visit would help.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @fccpcnigeria @AirtelNigeria @NgComCommission @fccpcnigeria I already gave you responses to all 11 questions in the DM and gave some context, but in same DM reply you asked me the very questions again. Could this mean you aren't reading my messages?

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @fccpcnigeria @AirtelNigeria @NgComCommission @fccpcnigeria My life has been affected in profound ways. I haven't been able ro work, or attend my online classes. I couldn't even go out Friday, Monday and Tuesday because I was told tech were coming. Please fix this.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @fccpcnigeria @AirtelNigeria @NgComComission @fccpcnigeria Please send this technical team yiuve been promising me since Friday 3rd July. Also let them come with another ODU router so it can be changed immediately if it turns out its the current ODU. Please.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @fccpcnigeria @AirtelNigeria @NgComCommission @fccpcnigeria I have had this issue repeatedly after that, calls and promises, it didn't correct till after 3-4 days but I didn't bother much because I had alternative internet at the time. Unfortunately, this time, I don't.

[Mimi Werna @MimiWerna]

@AirtelNigeria @NgComCommission @fccpcnigeria @AirtelNigeria @NgComCommission @fccpcnigeria I have shared repeatedly that I had this issue my first 7 days of purchase and a technician from your office at Wuse 2 was sent to rectify it. I didn't even get an extension for the 7days lost, although promised.