Spectacle is easy. Service is harder. While Brands(on’s) reach for the stars, disabled customers struggle to access basic support. In our documented experience, repeated requests to apply vulnerability markers and provide forbearance have not been actioned, while service disconnection continues to be threatened. This raises a public-interest question about priorities, systems, and who ultimately bears the cost when basic accessibility processes fail. @richardbranson@sambranson@virginmedia@BBCNews@Ofcom #Accessibility #ConsumerStandards #MinistryOfMisinformation
Spectacle is easy. Service is harder. While Brands(on’s) reach for the stars, disabled customers struggle to access basic support. In our documented experience, repeated requests to apply vulnerability markers and provide forbearance have not been actioned, while service disconnection continues to be threatened. This raises a public-interest question about priorities, systems, and who ultimately bears the cost when basic accessibility processes fail. @richardbranson@sambranson@virginmedia@BBCNews@Ofcom #Accessibility #ConsumerStandards #MinistryOfMisinformation
Update: Virgin Media complaint is now with CISAS after 8+ weeks without substantive response.
Disabled customer.
Broadband used as assistive technology.
Vulnerability declared 13 Jan 2026.
Service terminated 4 Feb 2026.
Automated calls, bills and payment warnings continued while the account remained disputed.
This is a consumer protection and vulnerability-handling issue, not a routine arrears dispute.
Evidence archived.
@virginmedia@Ofcom
Service terminated 04 Feb 2026. Disabled customer in declared crisis. Assistive access removed.
No vulnerability marker. No forbearance. Policy over discretion. Automation over judgment.
Equality Act 2010 s.15 & s.20–21. Consumer Rights Act s.49. Ofcom vulnerability guidance engaged.
Low adjustment cost. High governance exposure. Regulatory risk — and a clear route to correction. Partnership offered.
#DisabilityRights #RegulatoryCompliance #Ofcom #ConsumerProtection
@Ofcom@virginmedia@CitizensAdvice@Scope
If you speak to residents. If you walk the estates. If you look beyond the rebrand. Who is being served — people or profit? Disabled permit holders ticketed. Residents controlled. “Anti-social housing” becomes policy. Accountability isn’t a slogan. #Walthamstow #DisabilityRights #LocalGovernment #HousingJustice
@StellaCreasy@wfcouncil@MayorofLondon@DisabilityNews
“You once said you were happy to be held accountable. I now ask for partnership — to turn this record of failure into a platform for change, and to ensure that no one else is left without support in the way I have been.”
No reply.
No action.
Meanwhile: fly-tipping, suspected asbestos, unresolved garages.
Residents live with this.
Accountability cannot be performative.
#ShameOnStella #CleanupStow #PublicHealth #Walthamstow
@StellaCreasy@wfcouncil@MayorofLondon@H_S_E
When concern turns to accusation, community fractures. Sacred geometry in the garden. Prints given freely. Police called before conversation. Labels before listening. That’s how trust collapses.
#Community#Safeguarding#SocialBreakdown
Fragments from the garden offering.
Sacred geometry. Prayer. Pattern.
Not performance. Not threat.
Peace was placed before police were called.
#Community#Safeguarding#SacredArt#Walthamstow
Six hours clearing dumped waste around social housing.
Backed onto Network Rail land.
The hammer handle was recovered debris.
The work was restoration, not threat.
#Community#EnvironmentalCare#Walthamstow#Fieldwork