Miovision Support

Cities are changing; we make the transition easier.
Find info here about service outages and bugs, as well as product maintenance and usage tips.

[Miovision Support @MioSupport]

[status] Monitoring: Dear Valued Customers,

The fix has been successfully deployed, and all affected page functionality has been fully restored. We will continue to monitor the situation closely to ensure ongoing stability.

We since… https://t.co/Wks5tnaBPG

[Miovision Support @MioSupport]

[status] Investigating: Dear Valued Customers,

You may notice that certain workspace tabs are currently unavailable in Miovision One. The affected tabs include:

Network Settings (My Network)

Configuration (Detection)

Video Monitor… https://t.co/KbkDi7aBly

[Miovision Support @MioSupport]

[status] Resolved: We have re-enabled the Study App and users can now access that page via the left hand menu. Thank you for your patience. https://t.co/99LDCSfayG

[Miovision Support @MioSupport]

[status] Investigating: Dear Valued Customers,

We have identified that the Studies App icon/link is currently missing from the left hand menu of Miovision One. This prevents users from performing new Onboard ATR and Onboard Pathway s… https://t.co/GFZMXfD2qW

[Miovision Support @MioSupport]

[status] Investigating: We are continuing to investigate the issue with accessing the Study App in Miovision One from the side menu. In the meantime, users can navigate directly to the webpage by using this URL: … https://t.co/vWZQvsty4Q

[Miovision Support @MioSupport]

[status] Resolved: This incident has been resolved. https://t.co/FuWNf9Fllr

[Miovision Support @MioSupport]

[status] Investigating: Dear Valued Customers,

We are currently experiencing an outage with the snapshot functionality for video detection configuration. For new configurations, users may encounter a broken image warning.  If a user … https://t.co/11r5TSosHz

[Miovision Support @MioSupport]

[status] Monitoring: Dear Valued Customers,

A fix has been deployed, and video detection configuration snapshots are now loading as expected in Miovision One. Page latency has also been improved. We will continue to closely monitor M… https://t.co/APlsOKJse2

[Miovision Support @MioSupport]

[status] Resolved: This incident has been resolved. https://t.co/Lj45hRlrm9

[Miovision Support @MioSupport]

[status] Investigating: Dear Valued Customers,

Miovision One is currently experiencing an outage. Our team is diligently investigating to root cause and work toward a resolution. Please continue to monitor this page for further updat… https://t.co/sJQZc8bpzB

[Miovision Support @MioSupport]

[status] Monitoring: We are pleased to inform you that our Engineering teams have successfully addressed the technical issue that was impacting our services. Our systems are now stable, and we are closely monitoring the situation to e… https://t.co/wmuSf8HssH

[Miovision Support @MioSupport]

[status] Resolved: We are pleased to inform you that our Engineering teams have successfully addressed the technical issue that was impacting our services. We have been monitoring the fix since yesterday and have determined that all a… https://t.co/EW9L6iSU07

[Miovision Support @MioSupport]

[status] Investigating: We are currently investigating an issue where some users are experiencing difficulty loading the Intersection Monitoring, Detection Configuration and Device pages.

We thank you for your patience as we investig… https://t.co/6zwoeKOvgX

[Miovision Support @MioSupport]

[status] Monitoring: We are pleased to inform you that our Engineering teams have successfully addressed the technical issue that was impacting our services. Our systems are now stable, and we are closely monitoring the situation to e… https://t.co/ngEpRvmLJm

[Miovision Support @MioSupport]

[status] Resolved: This incident has been resolved. https://t.co/ZfHhrOEEC1

[Miovision Support @MioSupport]

[status] Investigating: We’re currently experiencing a disruption in Hi-Res data collection affecting several Traffop-connected sites. This began around Monday at 12:00 AM and may be related to the recent AWS outage.
We're actively in… https://t.co/UerjitP3tj

[Miovision Support @MioSupport]

[status] Monitoring: We are still processing the backlog of Hi-Res data as it has taken longer than expected. The previous 2-3 days worth of historical data should be available for viewing and we are making progress with the older dat… https://t.co/mCR2O23azL

[Miovision Support @MioSupport]

[status] Resolved: Services have been restored for Miovision One and Traffic Data Online. https://t.co/sowiIyYRKU

[Miovision Support @MioSupport]

[status] Investigating: Dear Valued Customers,

Amazon Web Services (AWS), a key service provider for Miovision One and Traffic Data Online, recently experienced a widespread outage. While AWS has indicated that the issue is largely r… https://t.co/PeEbX6shg5

[Miovision Support @MioSupport]

[status] Identified: Dear Valued Customers,

Video study uploading in Traffic Data Online has been restored. If you see a study in the "Upload Failed" state on the Add video page, please resume the upload by clicking the resume link. … https://t.co/WaHgTeJSWr