@northernassist 18th December, 1st January, January 6th to David Brown and Customer Services on the 6th and 7th January. I paid the fine on the 7th (due to 0 response) and realised last week that it cost me £2.77 to call the automated line to pay.
#northernassist another cancelled train. No response to 4 of the same email to your MD over 3 weeks and to your customer service’s. Fined £20 a week before Christmas which cost me £2.77 to pay via your automated service. Is anyone interested in resolving these problems?
@northernassist I’ve emailed David Brown and your Customer Services Team numerous times. The fine was for travelling without a valid ticket. Is there someone I can send all my emails too please? Someone who will respond. Thanks