Shruti Sharma

Consultant. Photographer. Tech Enthusiast. Foodie.

[Shruti Sharma @MirrorsnDreams]

Please take some accountability, have some shame and dont torment your customers who trust you & pay in full for their travel plan @GoFirstairways.
Request @DGCAIndia to look into unfair practices by @GoFirstairways. Our hard earned money are at their mercy.. I have lost INR 27k

[Shruti Sharma @MirrorsnDreams]

I am still following up on my issue. The lack of accountability by @GoFirstairways is astounding. It has been almost 2 months and you don't give a damn about customer service. Take responsibility and compensate me for your unfair actions.

[Shruti Sharma @MirrorsnDreams]

Please take a look into my unique case and compensate accordingly. I am willing to escalate this to authorities as you are not taking responsibility. This is poor service, you are backing customers into a corner to take advantage @GoFirstairways

[Shruti Sharma @MirrorsnDreams]

@GoFirstairways Highly deplorable & disappointing that you are refusing any compensation and pocketed nearly INR 30k from my booking. I was no-show b/c of your sudden change and was given no option to accept or decline it. Please accept some responsibility and refund partially.

[Shruti Sharma @MirrorsnDreams]

Received the auto generated mail many times that assigned 4-5 service request numbers. Please check PNR SGE28B with my name & escalate the matter to relevant authorities @GoFirstairways
Request @DGCAIndia to please mandate working helplines & updated website info by all airlines

[Shruti Sharma @MirrorsnDreams]

What actually happened - @GoFirstairways changed the flight less than 24 hours from departure. Instead of 4hr direct flight, to 9hr flight with layover. No option to accept/decline. No helplines working. I was in remote location & was forced to book direct flight at last moment

[Shruti Sharma @MirrorsnDreams]

@GoFirstairways What actually happened - @GoFirstairways changed the flight less than 24 hours from departure. Instead of 4hr direct flight, to 9hr flight with layover. No option to accept/decline. No helplines working. I was in remote location & was forced to book direct flight at last moment

[Shruti Sharma @MirrorsnDreams]

@GoFirstairways It has been over a month since I raised this issue. More than 10 days since I flagged this on twitter. When I can expect the call from your relevant department..?? Deplorable service

[Shruti Sharma @MirrorsnDreams]

@GoFirstairways The issue has not been resolved. I was contacted to know what the issue is and the executive claimed to have escalated it. I have not received any call/email for a solution. Please continue treating this as an open issue

[Shruti Sharma @MirrorsnDreams]

@mperiwal14 I doubt the officers are even receiving emails. My email failed to deliver

[Shruti Sharma @MirrorsnDreams]

Why do you torment customers @GoFirstairways?? You cancel & change flights at short notice & helpline numbers don't work! I have emailed multiple times since 3 weeks but no response yet! Even email of appellate authority & nodal officer is outdated on your website @DGCAIndia

[Shruti Sharma @MirrorsnDreams]

@GoFirstairways Sure. Awaiting the same

[Shruti Sharma @MirrorsnDreams]

@GoFirstairways Have shared the details via DM

[Shruti Sharma @MirrorsnDreams]

@namitagahtori I remember him the same and always will.. kind soul ❤️

[Shruti Sharma @MirrorsnDreams]

Still no response from @MiIndiaSupport and @XiaomiIndia regarding my order no. 5200321563502421 pending with #ekart (tagging @Flipkart since your subsidiary has no working phone numbers) since 2 months. Tracking ID is XMIP0007345701. Please update status or initiate cancellation.

[Shruti Sharma @MirrorsnDreams]

Still waiting for follow up and an update. Has your logistics partner ekart @Flipkart stopped delivering for @XiaomiIndia? @MiIndiaSupport @RedmiIndia

[Shruti Sharma @MirrorsnDreams]

@flipkartsupport I placed an order for @RedmiIndia phone on @XiaomiIndia website in march 2020. The item is with the logistics partner #ekart since over 2 months and there has been no update. Since ekart is your subsidiary, perhaps you can help @MiIndiaSupport

[Shruti Sharma @MirrorsnDreams]

Still awaiting update on delivery of the @RedmiIndia phone I ordered 2 months ago. Details shared via DM but no response @MiIndiaSupport @XiaomiIndia @manukumarjain. I'm curious how new orders are being fulfilled but mine still hasn't?

[Shruti Sharma @MirrorsnDreams]

@MiIndiaSupport Please check DM and kindly check on your logistics partner ekart who are unresponsive since 2 months

[Shruti Sharma @MirrorsnDreams]

Waiting for my Redmi phone since march.. It's been 2 months now but no updates yet. It's a prepaid order, would like to cancel if there's no update. Please assist @XiaomiIndia @RedmiIndia