sarah cooper

[sarah cooper @MissCooper_DT]

@instagram all done while I slept. I clicked everytime to say it wasn't me but it asked for a password which I didn't have because the hacker had changed it. Is there anything you can do to help me regain family photos including my Mum that passed away?

[sarah cooper @MissCooper_DT]

@instagram to change my email to log in. I used the verify with friends 3 times and it wouldn't allow me to input a password that was in line with your terms. There were three login attempts that within a short space of time went from London to Sydney back to Edinburgh.

[sarah cooper @MissCooper_DT]

@instagram I am saddened by the lack of support when someone gets their account hacked. This is a massive breach in privacy and no one seems to care. The system supports the hacker and not the account holder. No one has responded to my emails and now the hacker has managed

[sarah cooper @MissCooper_DT]

@FragranceShopUK I bought your atomiser to take on holiday and the perfume has leaked all over my bag! £150 a bottle perfume at that!

[sarah cooper @MissCooper_DT]

@CanadianAffair who do I contact about a refund on a ticket? @airtransat said that I need to speak to you.

[sarah cooper @MissCooper_DT]

@airtransat no point in asking me to message to privately to try and calm you bad press off your assistant isn't going to actually help me. Your call handler said I'd be on hold for a few minutes, 30 minutes later the call dropped off and no phone call back.

[sarah cooper @MissCooper_DT]

@airtransat The call has dropped off again so it's now on to you to deal with. The word sorry keeps being thrown around but no real action!

[sarah cooper @MissCooper_DT]

@airtransat the customer service I have dealt with trying to recieve a refund after my mother's death is shocking. I have been on the phone a total of 13 hours over the past 4 days.

[sarah cooper @MissCooper_DT]

@airtransat I have lost all faith in Air Transat and will be contacting the CEO and escalating this more wildly. At the very least I expect an email confirming my cash refund but the morning UK time. Beyond that I believe compensation should be provided for the suffering and 13hrs of calls.

[sarah cooper @MissCooper_DT]

@airtransat Oh I forgot to mention that when I first came on and told them my Mum had passed and needed to cancel her flight the response was "okay perfect, we can sort that for you"

[sarah cooper @MissCooper_DT]

@airtransat Of my mum's death. I sent this again, I'm now currently on hold because the refund is still not being given until the supervisor listens back to the call to see if your colleague promised me the refund. I have no time frame for this or any direct email so I'm at the mercy of your

[sarah cooper @MissCooper_DT]

@airtransat The refund she'd need to wait for a supervisor and that would take an hour. It took 3 hrs!! Day 4- I phoned as I hadn't heard anything and got transferred to her. She said that I wasn't entitled to a refund but as another colleague has said I was I could get it but needed proof

[sarah cooper @MissCooper_DT]

@airtransat I tried again, got another person and had to explain the whole thing again. Day 3 got through to someone, the call cut off repeatedly but at least she called back. She did however have to repeatedly put me on hold to phone her supervisor. She then said that in order to process

[sarah cooper @MissCooper_DT]

@airtransat We then phoned up the next day. I was in guild for 40 mins the phone rang off. I then got through after another 30 mins. Spoke to a guy for 30 mins he also kept putting me in hold. After the 4th time on hold for 50mins!!! The call cut off. He never phoned me back.

[sarah cooper @MissCooper_DT]

@airtransat Given to my Dad as credit and the remaining money refunded to him. We then went through all the details again only to be told there was nothing they could do without proof of passing. My dad went out and bought another death certificate and emailed your valuation email.

[sarah cooper @MissCooper_DT]

@airtransat No I not! Day one- I phoned up and was on the phone for over an hour. I informed your colleague that my Mum had passed and wanted to cancel the flight. She repeatedly had to go and soak to a supervisor and eventually said that the cancellation fee would be waived and instead

[sarah cooper @MissCooper_DT]

@EducationScot I've been trying to sign up to a course for the past couple of weeks but the form won't work. The email address given says it's not deliverable and no one will return my calls at the head office. Please help!

[sarah cooper @MissCooper_DT]

@GreyhoundBus @GreyhoundBus it won't let me DM you as I don't have a blue tick. Do you have an email address I can send the info to?

[sarah cooper @MissCooper_DT]

@GreyhoundBus I missed my New York city bus because you changed the schedule from 10 to 9am. Your change of schedule email came to me at midday today. I had to buy new tickets from Trailways. How do I get a refund?