@zomatocare I will make sure to share my experience publicly so that others are aware of how Zomato treats its customers when something goes wrong.
Extremely disappointed
@zomatocare Despite raising a genuine concern about the pathetic quality of the cake I received, you have done absolutely nothing to resolve the issue. Instead of taking responsibility, youโve just given me excuses and closed the matter, without offering any refund or compensation.
@zomatocare I have trusted Zomato for so many years and have spent my hard-earned money on your platform regularly. But after this experience, I have completely lost trust in Zomato. If customers are not valued, why should I continue using your service?
@zomato Is this how you treat your regular customers? Waiting for a proper resolution or this will go straight to consumer court and EVERY social media platform! #ZomatoFraud#ShameOnZomato
@zomato@zomato I have already uploaded all photos and videos as proof regarding my wrong and poor-quality orders. Still, I didnโt receive any proper response or resolution.
I faced 2 bad experiences back-to-back:
@zomato "Absolutely fed up with Zomato's pathetic service! First, you deliver the wrong cake (Nutella Ferrero Rocher my foot!) and now you refuse a refund? Before this, I ordered 5 Feast Chicken Cheese Burst Pizzas and didn't even get Cheese Burst!