@SamsungUS You asked me to DM you, only to send a link right back to the same chat queue that failed four times today. Stop running customers in circles and have a supervisor actually review the order.
@SamsungMobileUS Cool tech, but good luck getting support. Paid $6.99 for Next Day delivery, watch never shipped, rep claimed at 9:50 PM it wasn't late, and you completely missed a 2-hour supervisor callback. 4 contacts today. Check your DMs for order ending in -3024.
@SamsungMobileUS Still waiting. 2+ hours later, Samsung completely missed the promised supervisor callback. Four support attempts today just to refund a $6.99 fee for next-day delivery that never even left the warehouse. DMs are sentโhave someone from escalations handle this. @SamsungMobileUS
@SamsungMobileUS@SamsungMobileUS Ordered Sunday with overnight delivery for order ending in -3024. Delivered date passed, still hasn't shipped. Sent full details to your DMโneed this resolved.
@OklahomaJoes Havenโt gotten to use my tahoma yet been waiting on parts and today got one and you guys sent the wrong part out I really hope this last part fixes it new control board new fan twice now Iโm not very hopeful