@AmericanAir So we have to bring the damaged luggage to a location. Will you comp us for the gas & time we have to spend due to your company's incompetence?
This has been a joke.
@AmericanAir Produced one of the worst flight experiences ever. 3 out of our 4 flights were extremely delayed. Due to your incompetence, we missed our connecting flight.
You lost our checked bagged and when it arrived, the luggage was absolutely destroyed.