@ShopTSC It took less than 24 hours to charge my credit card but you allow yourself 3 days to respond? An order done on Nov 30 and still no product? And you are making me wait 3 more days?
@ShopTSC@AJKuinckas72 If i had known that it would be this terrible to order here, i would never have done so. I have honestly never dealt with a company with such horrible customer service, have a vendor send a customer a defective and poorly packaged item, not in giftable condition . JUST WOW.
@ShopTSC@AJKuinckas72 and what else? Oh its a customer's first time order. You royally screwed it up and offer a 10% future credit. Do you think a customer would like to order again after you royally botch the first one? And can't resolve it properly?
@ShopTSC@AJKuinckas72 and then you tell a customer. we can ship a replacement in 7-10 business days and quoting a rep: To be honest, i don't think you wil get it before christmas. A product ordered on November 30. THen she says resolution team can help you but they are conveniently not available.
@CanRevAgency If there is no one on the phone -- it says that you have to use account to chat.. but nobody available?
" Offline
We are currently offline. We would be happy to help you within our business hours, which are Monday to Friday from 9:00 AM to 4:30 PM EST. "?
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