@altbywemma I’ve contacted you on all the platforms as well as email. Attached to this message is the recent WhatsApp automated conversation that you’ve repeatedly refused to do the needful.
@cenbank Dear Central Bank of Nigeria, Federal Competition and Consumer Protection Commission, and Nigeria Deposit Insurance Corporation,
I seek your intervention regarding a failed transfer of ₦10,000 from my account (0244121828) to OPay account 7034595241. My account
was debited, but the recipient did not receive the funds.
A complaint was lodged with Wema bank under Ticket No. 6935059, yet no resolution or meaningful update has been provided despite repeated follow-ups.
I respectfully request that this matter be investigated and that the
to OPay account 7034595241. My account was debited, but the recipient did not receive the funds.
A complaint was lodged with Wema bank under Ticket No. 6935059, yet no resolution or meaningful update has been provided despite repeated follow-ups.
@wemabank I transferred ₦10,000 to an OPay account (7034595241) 2 days ago. My account was debited, but the transaction failed and the recipient never received the funds.
Complaint already lodged via the app (Ticket No: 6935059) with no response yet. Kindly assist.
@wemabank I've been doing that for the past one week, y'all are just not ready to do the needful and I will escalate it by lodging a formal complaint to the necessary authority @fccpcnigeria
- MK Okpede Esq.
It is unacceptable that @WemaBank debited my account for a Non-Indebtedness Letter application over a week ago, yet the document has still not been issued and no clear update has been provided. Poor customer service and unnecessary delays like this are unacceptable.@cenbank
@wemabank I've been doing that for the past one week, y'all are just not ready to do the needful and I will escalate it by lodging a formal complaint to the necessary authority @fccpcnigeria
- MK Okpede Esq.
@wemabank I've been doing that for the past one week, y'all are just not ready to do the needful and I will escalate it by lodging a formal complaint to the necessary authority @fccpcnigeria
- MK Okpede Esq.
@fccpcnigeria It is unacceptable that @WemaBank debited my account for a Non-Indebtedness Letter application over a week ago, yet the document has still not been issued and no clear update has been provided. Poor customer service and unnecessary delays like this are unacceptable.
@wemabank I've been doing that for the past one week, y'all are just not ready to do the needful and I will escalate it by lodging a formal complaint to the necessary authority @fccpcnigeria
- MK Okpede Esq.
@wemabank I've been doing that for the past one week, y'all are just not ready to do the needful and I will escalate it by lodging a formal complaint to the necessary authority @fccpcnigeria Take note
- MK Okpede Esq.
@cenbank It is unacceptable that @WemaBank debited my account for a Non-Indebtedness Letter application over a week ago, yet the document has still not been issued and no clear update has been provided. Poor customer service and unnecessary delays like this are unacceptable.
@wemabank I've been doing that for the past one week, y'all are just not ready to do the needful and I will escalate it by lodging a formal complaint to the necessary authority
- MK Okpede Esq.
@wemabank I’ve been doing that for the past one week, y’all are just not ready to do the needful and I will escalate it by lodging a formal complaint to the necessary authority
- MK Okpede Esq.
I am calling on the relevant regulatory authorities to look into this matter and ensure accountability. Customers deserve transparency, efficiency, and respect.
@WemaBank@cenbank@fccpcnigeria
This level of delay, poor customer service, and disregard for customers is frustrating and unprofessional. Financial institutions should not debit customers for services they are unwilling or unable to render promptly.