Mob Support

Mob Entertainment Customer Support. We'll fix aaall the problems 👌 - Report a bug w/ Project Playtime:

[Mob Support @MobEntCS]

@ySm0RT @ShaneMc32948133 We are sorry to hear about your issues with the Store. Did closing and relaunching the game help to solve the issue?

[Mob Support @MobEntCS]

@ShaneMc32948133 Can you send us a link to your Steam ID through DM?

[Mob Support @MobEntCS]

@Connor453233131 Thank you. I'll check in with the developers and see if they can narrow down the issue.

[Mob Support @MobEntCS]

The Toy Box servers should be up and running!

They've been going offline on occasion the last 2 days but it should be fixed now 😄

[Mob Support @MobEntCS]

@Connor453233131 How often would you say this happens?

[Mob Support @MobEntCS]

@Connor453233131 Can you explain further? Is there an error that is displayed when this happens?

[Mob Support @MobEntCS]

@ySm0RT @bopinboopin @mobgamesstudios @Proj_Playtime You will be able to continue earning rewards for Season 1!

[Mob Support @MobEntCS]

@bopinboopin @mobgamesstudios @Proj_Playtime Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.

[Mob Support @MobEntCS]

@Soup21753479 Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.

[Mob Support @MobEntCS]

@sleep_apricot Thanks for reaching out. We are aware of the issues with the ToyBox right now and hope to have a fix out as soon as possible. You should receive all of your backlogged items after this fix is pushed out.

[Mob Support @MobEntCS]

@Soup21753479 Thanks for reaching out. Can you tell us what specific items you have not received?

[Mob Support @MobEntCS]

@PeeJayUK Thanks for reaching out. We are aware of what has caused the issue with the ToyBox. We are working to get a fix pushed as soon as possible. Your son should receive all of his items when that push goes live.

[Mob Support @MobEntCS]

@NationalBore @Proj_Playtime Did you at all reset your computer or are playing on a different account?

[Mob Support @MobEntCS]

@taektrash Thank you for reaching out. We know what has caused the issue with the ToyBox. We hope to have a fix pushed as soon as possible. You should receive all of your items as soon as that fix is live.

[Mob Support @MobEntCS]

@PeeJayUK What level in the ToyBox is your son currently at?

[Mob Support @MobEntCS]

@MrBOnnie07 Can you provide a screenshot of your issues with the textures?

[Mob Support @MobEntCS]

@Roan18793033 We are aware of the issues with equipping Hands right now. We hope to have a fix out for it as soon as possible.

[Mob Support @MobEntCS]

@Man30049Safer @Proj_Playtime We are aware of issues with outfits being distributed from the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your ToyBox items after that time.

[Mob Support @MobEntCS]

@IceBlueberry27 @Proj_Playtime There will be an announcement made on the official Project: Playtime Twitter Account when the fix is live.

[Mob Support @MobEntCS]

@MrBOnnie07 Do you have an AMD Graphics Card by chance?