Mobin T Manuel

[Mobin T Manuel @Mobintmanuel]

Hello @KiaInd @KIACustomerCare @IncheonKia

3-year-old Kia Seltos. ~50,199 km. Regularly serviced as per KIA’s recommendation. Now a major engine issue. This itself is shocking and unacceptable. What followed is even more concerning — Incheon Kia, Nettoor, Cochin, Kerala dismantled my engine without my prior consent and failed to provide transparent communication or proper customer support.

I consider this to be a serious act of deception and a clear breach of transparency.

Kia India — is this how a customer with a serious engine failure is expected to be treated? I demand immediate intervention, a clear explanation and accountability. @KiaInd

Here’s a brief summary of what happened: My 3-year-old, regularly serviced Kia Seltos HTX 1.5 Diesel AT, with around 50,199 km, developed a serious engine-related issue. The vehicle was taken to Incheon Kia, Nettoor, Cochin, Kerala for diagnosis on 3rd August 2026.
After inspection and escalation to KIA Technical Team, on 13th August 2026 the dealership reported engine compression leak and turbocharger-related abnormalities and requested my consent to dismantle the engine. However, they did not provide me with any clear information or explanation regarding what action would be taken after the engine was dismantled or what the next course of action would be. Since engine dismantling is a major intervention involving significant work on the vehicle, I requested that all the findings and the proposed course of action be properly documented and provided to me in writing before I gave my consent. “However, my legitimate request was dismissed by the Incheon Kia officials, especially DGM - Service and Service Manager in an extremely rude, dismissive and condescending manner, with no willingness to provide the transparency and documentation I had reasonably requested as a customer.”

Despite this, the engine was dismantled without my authorization.

Even more concerning, after the engine had already been dismantled on 17th August 2026, I was subsequently contacted by Service Manager and DGM - Service on 18th and 19th August 2026 respectively and asked to provide approval for engine dismantling without being informed that it had already been done. When I personally visited the dealership on 19th August 2026 to see the status of my vehicle, I was shocked and deeply distressed to discover that the engine had already been dismantled without my knowledge or consent.

Then onwards I repeatedly sought a written explanation, but was made to wait for several hours and faced unacceptable communication and lack of customer support. The Customer Relations team of Incheon KIA remained largely inactive and failed to provide any meaningful assistance.

Despite repeated requests, I have still not received clear and transparent answers to my specific concerns. A 3-year-old, regularly serviced Kia developing such a serious engine issue is itself deeply concerning; the way the matter has subsequently been handled by the dealership has further damaged my trust in the brand.

This has been an extremely disappointing and distressing experience with KIA car and Incheon Kia Nettoor, Cochin. I am seeking immediate intervention from Kia India, complete transparency, accountability and a fair resolution. @KiaInd @KIACustomerCare @IncheonKia @kiamotorindia