ModCloth Cares

Do you have questions about a product, service, or shipping? Customer Care is here to help! Tweet us, call 888.495.9699, or Live Chat.

[ModCloth Cares @ModCloth_Cares]

Hi all! Our Care Offices will be closed today (2/21) from 2:45pm-4:15pm EST. Apologies for any inconvenience!

[ModCloth Cares @ModCloth_Cares]

Hi all! Our Care Offices will be closed briefly today (2/13) from 3:10pm-3:50pm EST. We apologize for any inconvenience!

[ModCloth Cares @ModCloth_Cares]

@linzgonerogue Sure thing, Lindsey! Our team is in from 8am-11pm EST today, so reach out any time!

[ModCloth Cares @ModCloth_Cares]

Hi all! Our Care Offices will be closed today (2/8) from 1:45pm-3:15pm EST. Apologies for any inconvenience!

[ModCloth Cares @ModCloth_Cares]

@thebanana_stand Hi, Kate. I'm very sorry for any inconvenience. We recently had some ads go out with older items, and our team is working to get that resolved, as we speak. Discontinued items shouldn't appear in future ads.

[ModCloth Cares @ModCloth_Cares]

@womanaroundtech I understand your frustration, Victoria, and I do apologize. As of today, there is no wait time for phones or chats - only our emails are experiencing a longer wait than usual. We will be glad to help, right away, if you'd like to reach out.

[ModCloth Cares @ModCloth_Cares]

@womanaroundtech I'm very sorry for the wait, Victoria. We are working through a high volume of emails at the moment, and are getting replies out as quickly as possible. Our Customer Care team is available via phone at 888-495-9699, or chat at https://t.co/mDgMnERoMi, for immediate assistance.

[ModCloth Cares @ModCloth_Cares]

@womanaroundtech Hi, Victoria! I'm so sorry to hear that your order is coming later than expected. Our Customer Care team would be happy to see how they can assist! You can reach them at https://t.co/mDgMnERoMi!

[ModCloth Cares @ModCloth_Cares]

Hi everyone! Our Care Offices will be closed today (2/6) from 3:10pm-3:50pm EST. We apologize for any inconvenience!

[ModCloth Cares @ModCloth_Cares]

@shawnasativa Hi Shawna! Please DM us your order number, so we can look further into this for you. 💕 https://t.co/hBIvkoBjsT

[ModCloth Cares @ModCloth_Cares]

@FroBunni Thank you for letting us know Kami! I'll pass that info along to the appropriate teams right away.

[ModCloth Cares @ModCloth_Cares]

@FroBunni Hi there! Thank you so much for letting us know! Are you using the app or mobile site? Are you accessing the site through an Android or iPhone? Any additional detail will help our tech team correct this error for us! https://t.co/hBIvkoBjsT

[ModCloth Cares @ModCloth_Cares]

@emmarazzi Hi there Emma! I apologize for the delay! It sounds like you're using our FedEx Ground method which is 2-5 business days in transit after processing. Processing time varies and can be affected by local weather events, but you can always give us a chat or call for an estimate!

[ModCloth Cares @ModCloth_Cares]

@hkatt19 Hi there, Hannah. Surveys should be sent after an interaction with Customer Care, but you can also always send feedback to [email protected]. We can certainly share your sentiments with the leadership team!

[ModCloth Cares @ModCloth_Cares]

@twentystruggles @ModCloth I am so sorry to hear something you purchased did not hold up! Please DM us your order info, or reach out to customer care - we'd love to see how we can help! https://t.co/CVlaFafu6S https://t.co/hBIvkoBjsT

[ModCloth Cares @ModCloth_Cares]

@Gracie_Muller I'm sorry to hear that, Grace. Could you please send a DM with your order number? I'd be happy to take a look and see if there may be another option available. https://t.co/hBIvkoBjsT

[ModCloth Cares @ModCloth_Cares]

@Shannon_Greenie Hi there, Katherine. I'm very sorry for any inconvenience! Please know that we are working hard to gain GDPR compliance, and while we can't say for certain when the site will re-open to the EU, we definitely hope to have you shopping again in the future!

[ModCloth Cares @ModCloth_Cares]

@tweetsaresilly Hi, Sarah Jane! I'm very sorry about that. I would like to take a look into this order, to see if I can find out what happened here. Could you please DM us your order number? https://t.co/hBIvkoBjsT