After George Floyd’s murder and Black Lives Matter demonstrations we’ve united in protest by virtual walkouts and petitions. Let’s keep reaching out in solidarity, organize and build widespread tech workers’ movement – no matter if you’re in Austin, Dublin, Manila, Riga, Nairobi
@FBoversight Thank you Viana and Alisson for having the courage to speak publicly about our job! The challenges you faced are common to all of us in all parts of the world. We need to organize globally, regardless of the country we are in or the platform we are moderating!
I want to thank the Real Facebook Oversight Board for giving us what Facebook never does: a chance to be heard. White supremacists and hate groups get a platform on Facebook, but Facebook’s workers never really do.
We believe in our work, but the work has to change.
I wish I could speak to you using my real name, and my real face, but Facebook makes that impossible. Your culture of secrecy is so bad that I’m not supposed to tell my family members I work for Facebook. I certainly am not supposed to tell you the truth about my work in public.
We could play a part in fixing these rules, but you would have to see us as what we are: the bedrock of Facebook’s community, not a disposable, low-paid workforce. Hire us. Train us. Give us the rights of Facebook employees. You’ll see how much we can do to improve community.
And when it comes to actually dealing with the hate and lies, you won’t admit that Facebook rules and policies only flow one way-from the top down. That we the people who see what really happens on Facebook every day, and might be able to stop it, are told just to keep content up
You won’t say that the outsourcing firms you use pay us poorly and keep us insecure, so we just have to hold onto the job. That many of us are migrant workers who have to keep the job or be deported.
You won’t admit that when we get PTSD or depression from dealing hate and violence every day, all you offer is a few deep breathing sessions with a ‘wellness coach’ who isn’t allowed to diagnose us or to treat mental illness.
You’ll probably point to how many of us there are (over 30,000 worldwide). But there’s a bunch of things you probably won’t say:
You won’t admit you refuse to hire us directly, or to give us the same basic rights as other Facebook employees.
So when you stand up in the Senate this week and talk about everything you’re doing to try to keep the US election safe – and in the next few years, elections that will affect over a billion people around the world – you’ll be talking about my work. The work of my colleagues.
You know you need us to stop lies and hate from spreading like a fire on your platform. You understand that without us, Facebook couldn’t exist at all.
My office represents several countries and languages, covering many millions of Facebook users.
Most people who use Facebook don’t know much about us, but you do. You know you depend on us to keep Facebook’s community safe.
This is a message for Mark Zuckerberg and Facebook leadership directly from your factory floor. I’m a content moderator – one of thousands around the world. We never get to talk to you but we’re the most important, most secret part of Facebook.
"Facebook really needs to hire content moderators, you can't have a scapegoat when something goes wrong, you need to bring it in house" - Viana Ferguson