Terri

[JR @JessieRai0]

@JustinTrudeau The government needs to do something about airlines that are refusing to give refunds/credits. We paid close to $10k for a family trip to Cancún and Sunwing will not provide a credit or refund to anyone who is travelling in less than 5 days. This is fundamentally wrong.

[Terri @MoffatTerri]

@Francesscalyn No response, 3 hours on the phone then dis. The voicemail says they are not open?? You can change your trip is you are not within a 5 day window. Guess most spring breakers are out of luck and they would know this. The have very poor customer service!

[Terri @MoffatTerri]

For those trying to cancel your trip, a policy was sent on March 12 allowing passengers outside of a 5 day departure window to change there trip. Sunwing a Cdn company would know that Spring break was starting on March 13 & most could not take adv. of this offer. Shame on you.

[Terri @MoffatTerri]

@SunwingVacay The worst travel vacation company. We have been trying to get through for days! All companies are allowing travel changes (Costco - Air Canada etc.) due to Covid 19 Sunwing is providing no compensation and you can't even get someone on the phone!