@Starlink We humbly and urgently request an exception or an alternative verification process for users in Sudan. We ask you to consider our extraordinary circumstances and help us stay connected to the world when we need it most.
@Starlink We have already registered our devices and are eager to remain part of the Starlink network, but we simply do not have the identification required. Without your service, we will be plunged back into total isolation, which, in our current situation, is a matter of life and death.
@Starlink Many of us have lost our original documents in the crossfire or while fleeing for our lives. Obtaining a new or renewed ID is currently impossible for the vast majority of Sudanese citizens.
@Starlink We have recently encountered a major obstacle regarding the new identity verification requirements. Due to the ongoing war, most government offices have been destroyed or closed for over a year.
@Starlink For us, Starlink is not just an internet service; it is a literal lifeline. It is the only way we can contact our families, access emergency medical information, and receive life-saving humanitarian aid
@Starlink As you are aware, our country is enduring a devastating conflict that has destroyed infrastructure, displaced millions, and severed our connections to the world.
@Starlink To the Starlink Team,
I am writing to you today with a heavy heart and a sense of desperation, representing many Starlink users in Sudan who are currently facing an unprecedented humanitarian crisis.