Since May, I’ve been experiencing duplicate charges and payments for my SuperGrok subscription. I’ve sent around 10 emails to the official support ([email protected]), but I still haven’t received any reply 😢
Please, could someone from Support contact me? Even replying here in this account’s chat would be fine 🙏💦
@spacexai@Grok@SuperGrok
Dear xAI Team,
Please, I am begging you — could you reply to me via the chat on my X account @MonMon_Lab?
Since May, I have been experiencing duplicate charges and payments for my SuperGrok subscription. I have contacted the official Support Team ([email protected]) multiple times and tried every possible method, but I have received no response at all. It is extremely difficult and painful that I cannot get any direct communication with the Support Team.
Here is a summary of what I have already done:
- Sent 8 emails to the official Support Team ([email protected]) since May → No reply even after almost 2 months
- Posted on X tagging @grok, @SuperGrok and @spacexai asking for a response → No reply
- Sent a direct message via the xAI account on X → No reply for over 2 weeks
- Contacted the Safety Team ([email protected]) asking them to escalate to Support → No reply for over 2 weeks
- Submitted a request via the Sales Team inquiry form asking for escalation to Support → No reply so far
- Submitted feedback via the Grok app asking for a response → No reply
I also contacted Stripe (xAI’s payment processor) asking them to inform xAI about the duplicate payments. They confirmed the issue but said they cannot contact xAI directly. I contacted my credit card company as well, but received the same response.
If nothing changes, another duplicate charge will occur in just 5 days (on July 15).
What is most painful is that I cannot get any direct response from the Support Team no matter what I do.
Please, I am begging you — could you help escalate this to the Support Team and have them contact me?
Thank you very much for your assistance.
Best regards,
@MonMon_Lab
#SpaceXAI #SuperGrok #Grok