Mon Power

Official account of Mon Power, a FirstEnergy company. We tweet M-F 8-5 + during major weather events. Call 888-544-4877 to report a power outage or emergency.

[Mon Power @MonPowerWV]

@henderson2477 Hello,

We hear your frustrations. If you're experiencing frequent outages, please send us a private message with your complete service address and phone number tied to your account. A member of our team can review your outage history to resolve any unknown issues. Thanks!

[Mon Power @MonPowerWV]

@SandwichBoy7 We realize outages are frustrating, and we appreciate your patience. We will be glad to look into this issue for you. Please DM us with your name, the address, and a good phone number.

Thank you in advance!

[Mon Power @MonPowerWV]

We also know our customers are watching costs closely, so we’re focused on making smart investments that improve service and provide long-term value. Learn more: https://t.co/EPWGaXm7rT

[Mon Power @MonPowerWV]

Along with our sister company Potomac Edison, we have asked the Public Service Commission of West Virginia (PSC) to review electric rates. This review would allow us to keep investing in a safe, reliable electric system that is better prepared for severe weather.

[Mon Power @MonPowerWV]

@henderson2477 We realize outages are frustrating, and we appreciate your patience. We will be glad to look into this issue for you. Please DM us with your name, the address, and a good phone number.

Thank you in advance!

[Mon Power @MonPowerWV]

@legallyblyned Hi there, if you are still experiencing an outage or an issue, you can:
1. Call 1-888-LIGHTSS (1-888-544-4877),
2. Report your outage on your computer at https://t.co/aA5ky80nsq, or
3. Use your smartphone to report an outage on our mobile site https://t.co/QDRWYpG5wd.

[Mon Power @MonPowerWV]

@realbbbb Hi there, Sorry we missed you. Has your power been restored? If you need further assistance, please DM us with your full service address and phone number tied to your account. Thanks! https://t.co/op2rgqcXQ6

[Mon Power @MonPowerWV]

@MajorityUnseen Hi Matthew, We'll be happy to look into this. Please DM us with your full service address, phone number and the pole number if available. Thanks! https://t.co/op2rgqcXQ6

[Mon Power @MonPowerWV]

@henderson2477 Hi there, We'll be happy to look into whether you'll be impacted by a planned outage. Please DM us with your full service address. Thanks! https://t.co/op2rgqcXQ6

[Mon Power @MonPowerWV]

and stay safe and comfortable at home. 💙 Learn more about available options at: https://t.co/YB0PGpxfQG

[Mon Power @MonPowerWV]

Even as winter winds down, many West Virginia families are still feeling the impact of higher winter energy use. We want customers to know help is available through bill assistance and emergency support programs designed to make it easier to manage electricity costs -

[Mon Power @MonPowerWV]

@NoblePhares Hi There,

Your FirstEnergy owns and maintains the electric meter and the wires running from the utility pole to your home. More information can be found at
https://t.co/FnkfNHcVfz. Please DM us if you would like to hear more about the third-party programs available.

[Mon Power @MonPowerWV]

Thank you for your patience and resilience over the past few days. We know outages are challenging, and we appreciate you. Our crews remain fully committed to getting everyone back up and running safely and as quickly as possible.

[Mon Power @MonPowerWV]

As we recover from Friday’s storm, we’re monitoring another system expected tonight and tomorrow that may cause additional outages. Our crews will stay focused on repairs from Friday’s storm first + will work 24/7 until all customers affected by either event have power restored.

[Mon Power @MonPowerWV]

If you experience an outage due to the incoming storm, please report it to us. Every outage report provides critical information that helps us plan restoration work.

[Mon Power @MonPowerWV]

⚠ Assume downed power lines are live + dangerous
⚠ Stay 30+ ft from downed lines and anything they might be touching
⚠ Be careful where lines are tangled in trees or debris
⚠ Never remove debris from equipment
⚠ Never drive over a downed line
📞 Report ASAP to 911

[Mon Power @MonPowerWV]

As local power lines are repaired and put back in service, damage to individual customer service wires may become apparent. If your neighbor's power is on and yours is not, the problem may be isolated to your individual service. If this happens, please let us know ⤵️

[Mon Power @MonPowerWV]

Thank you for hanging in there with us. We know being without power is frustrating, and we truly appreciate your patience and support as our crews work as quickly and safely as possible to get everyone restored. Stay safe!

[Mon Power @MonPowerWV]

Our crews made significant progress yesterday and have restored power to about 95% of customers impacted by Friday's windstorm. We continue working 24/7 to restore service to about 1,700 remaining customers, and we expect to have most back up and running by 11 p.m.

[Mon Power @MonPowerWV]

Restoration times will continue to be updated on our outage map: https://t.co/SRFLDFiwVc. You can also text STAT to 544487 for an update for your home.