Leila Griff

[Leila Griff @Monkey_Chopstix]

@boostpoweruk you've sent me my annual statement and it only includes two months of gas usage. Emailed the address detailed *on the statement* and got an auto reply - inbox is closed 🙄 please can someone send me a correct annual statement.

[Leila Griff @Monkey_Chopstix]

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[Leila Griff @Monkey_Chopstix]

@boostpoweruk when are you applying December's energy bill rebate to smarmeters? It was supposed to be the first week of the month.

[Leila Griff @Monkey_Chopstix]

@boostpoweruk has the £67 payment been made yet for December? Last month had an email. It is difficult to keep track as the payment doesn't show as a credit on my account...

[Leila Griff @Monkey_Chopstix]

@boostpoweruk That wasn't my question. It was are you following industry guidelines by increasing prices and not informing your customers first? @hatvani_gemma

[Leila Griff @Monkey_Chopstix]

@boostpoweruk you haven't responded to my Tweet below and surprise surprise my prices have increased (checked via IHD). Still had NO communication from you re. price changes. Can you confirm you are within industry guidelines to increase prices without informing your customers?

[Leila Griff @Monkey_Chopstix]

@boostpoweruk please confirm whether you will charge customers at increased rates without providing ANY information about the new rates?

[Leila Griff @Monkey_Chopstix]

@boostpoweruk please confirm whether you will charge customers at increased rates without providing ANY information about the new rates?

[Leila Griff @Monkey_Chopstix]

@boostpoweruk So prices will remain as they are until you send communications out?

[Leila Griff @Monkey_Chopstix]

@boostpoweruk what does this response even mean?! I asked when the new prices are being shared with customers. Surely you know what you will be charging people from tomorrow?

[Leila Griff @Monkey_Chopstix]

@pitpasschris @boostpoweruk Yes this is the bizarre response I just received...

[Leila Griff @Monkey_Chopstix]

@boostpoweruk when will customers receive updated prices from 1st Oct???

[Leila Griff @Monkey_Chopstix]

@unitedutilities Thanks I have sent a PM

[Leila Griff @Monkey_Chopstix]

@unitedutilities I cannot open my latest bill (or any previous ones) from my online account. I get the error message that file is corrupted. Not having issues opening any other documents from my phone. What software do I need to open these documents, or how do I get a paper bill

[Leila Griff @Monkey_Chopstix]

@boostpoweruk I have sent a request for you to enrol my SMET1 meters on the DCC so I can easily switch suppliers. Can someone please respond.

[Leila Griff @Monkey_Chopstix]

@AskVirginMoney Yes please though, I'm now thinking of just using another provider as if you insist on everything being done via an app, to have it down for over 48 hours is pretty poor

[Leila Griff @Monkey_Chopstix]

@AskVirginMoney when will your app be up and running on Play? I'm concerned I've made a BT and have no way of accessing the account to check the DD details and make the second BT you didn't make when I opened the card (enough credit limit so you just seem to have missed it)

[Leila Griff @Monkey_Chopstix]

@SueButcher5 @AskVirginMoney You're one step ahead than me, can't even find the app in the first place!

[Leila Griff @Monkey_Chopstix]

@AskVirginMoney I've just opened a credit card with you and can't even download the app on Google Play. I just get this when I use any of the links to the app from your website, and can't find any apps for 'Virgin Money Credit Cards' on Play. Rubbish experience so far!

[Leila Griff @Monkey_Chopstix]

@boostpoweruk just received very confusing email about when your service is down and customers can't top up. Says 'this weekend' and Monday 'next week' but date specified in email is 22nd May. Please clarify!

[Leila Griff @Monkey_Chopstix]

Now had to reclaim £125 back in 13 separate payments back from my bank as turns out even though I have error message screenshots and confirmed over the phone payments hadn't worked, there they were the following day on my bank account! What a load of crap your new app is!

[Leila Griff @Monkey_Chopstix]

@boostpoweruk can't top up in the new app says error with payment please can you help