Had the worst experience with #sweatybetty ! Ordered a couple of leggings on the 24th Sep. Communication was poor. Their tracking number didn’t work! Wrote to their cst service, got no reply and after 16 days got a random refund! No email, no apology! How dissappointing!
Absolute joke @PassportIRL !!! After 3m waiting for my son’s passport & chatting with u regularly about it, we got our local MP involved in our case, and all of a sudden, u send us an email asking for a new photo (there’s absolutely nothing wrong with the photo provided!!) (1/2)
(2/2) and requesting my son’s long birth certificate! Our daughter got her passport with the short birth certificate, and the long one is not even requested to be sent!! What is going on? @PassportIRL playing with people’s lives like this is absolutely heartless!!! MP informed ✅
@PassportIRL I just contacted ur cst sup again & my son’s application was flagged for the 3rd time!Apparently u r unable to contact the issuing office despite FAQ say so, the timelines on website r incorrect & tracking link has issues! l was asked to contact again tomorrow, so talk to u soon!
@PassportIRL l need your urgent help with my son’s passport! We’ve been waiting since 5th of May and we’re due to travel soon!! I haven’t seen my family in 3y and they’ve never met my son! Please don’t make us loose all our money and postpone something my whole family has been
@19sm85@PassportIRL We applied on the 5th of May and are supposed to go on holidays on Monday as well… the fact that they can’t provide any info or help is simply unacceptable! I’m on chat every day and they are useless!
@coopdoggydoggxx@PassportIRL So unacceptable!! We are paying for a service and are made believe through their FAQs that if you just give them a call, they will contact the issuing office and sort it out…
@sasagrant2018@PassportIRL Shocking tho! We pay for a service & are treated like a backlog number with no care to how it impacts our lives! Families have been apart and our mental health affected & as people start trying to go on holidays despite the new economic pressures, we are ignored and put on a pile
@sasagrant2018@PassportIRL I’m sorry you’re in the same situation! We’ll most likely have to cancel our travelling plans as we should be flying in a week 😢 it never crossed our mind we would need over 3m to get a passport. Our eldest got hers in 3 weeks before covid hit! Hope you have better luck 🤞🏼
@PassportIRL I understand, l also understand whilst working for a big tech company, that there’s ways to help ppl when help is needed! We have tried to contact u for a month now on different occasions, different info being provided! Target issue date was 1st July!!
dreaming of!!! We have used your chat several times since start of July and today we were told our “3 day expedite” was a lie and there is no such thing! Help us @PassportIRL no one can tell us what is going on or when we’ll receive it despite your deadlines being overdue!!!
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@lisburnccc Applied in November and l’m still pending manual verification… definitely easy to apply, but not so easy to get through to someone willing to help or do their job 😏
@healthdpt @HSCBoard @nidirect@publichealthni Applied in November and am still pending manual verification! Emailed nida and got a copy/paste reply unrelated to my query…it can’t be that hard to verify someone’s identity when provided with more than 10docs!! Very poor service!!