Monzo 🏦

Hi! We're only on X for customer support. For anything else, check us out on Instagram or Linkedin.

[Monzo 🏦 @monzo]

Join the 2025 1p Saving Challenge to save £667.95 and be in with a chance to win £10,000 🎉

We’ll automatically move money from your personal account to your Challenge Pot. 1p on day one, 2p on day two, and so on. So you can ditch the pen, paper and piggybank.

Join the challenge now! 💸

For a chance to win £10,000, start by 31st January 2025, and have £667.95 (excluding interest) in your Challenge Pot by 11.59:59pm on the 365th day of your challenge. UK resident. 18+. One entry per person. Monzo personal account required. Ts&Cs apply (find on the Monzo app).

[Monzo 🏦 @monzo]

@ParkerChet Thanks for letting us know. Our team will reply just as soon as they're available—thanks so much for your patience 😊

[Monzo 🏦 @monzo]

@AliHoopster Hi Ali 👋 We're so sorry to hear about this. We're a little limited on characters here, but are keen to get any next steps over to you. Can you please drop us a DM, with a bit more info on what's happened so far? Thanks. https://t.co/jeVfIj6kr0

[Monzo 🏦 @monzo]

@FPLFella May your pastry always be warm and your flakes always be perfectly messy. Enjoy the Perks 🫡

[Monzo 🏦 @monzo]

@sammi_irl Anytime! We'll be in touch shortly to help you get this sorted 🙂

[Monzo 🏦 @monzo]

@sammi_irl Oh no 😔 We realise how frustrating that must be. Please can you email [email protected] instead? Letting us know you'd like to keep your Extra plan, and that the app is showing you an error message. Feel free to attach the same screenshot. We'll be in touch ASAP from there 🙌

[Monzo 🏦 @monzo]

@MarkH0794 Thanks for making us aware. Please send us a DM with the email address you've been emailing us from, and we'll make sure our team is aware you've not heard back yet 🙌 https://t.co/jeVfIj6kr0

[Monzo 🏦 @monzo]

@MarkH0794 We realise this isn't ideal, Mark. We're not quite sure why this is happening, but we'd like to help as much as we can. Would you mind trying to log back into your closed account, to see if it brings you to a screen that lets you pay off your balance?

[Monzo 🏦 @monzo]

@MarkH0794 We appreciate how frustrating that must be for you 😔 Would you mind letting us know if you've had a reply by email at all from our team? For example, saying it's been escalated to our specialists?

[Monzo 🏦 @monzo]

@BuyCryptoCom Hey 👋 Thanks for making us aware! None of these ads were created by us, and the relevant teams are aware of what's going on. Rest assured, they're working hard to get this sorted 🙏

[Monzo 🏦 @monzo]

@ShaneLeenew Hey Shane 👋 Good question! Please could you drop us a DM so that we can explain in a little more detail? We're a little restricted by the character limit here. Thanks https://t.co/jeVfIj6kr0

[Monzo 🏦 @monzo]

@craigandphoenix Hey Craig 👋 We really appreciate you flagging this with us. We can confirm that this ad wasn't created by us, nor is it affiliated with Monzo in any way. The relevant teams are aware of this though, and rest assured, they're on the case 💪

[Monzo 🏦 @monzo]

@Aehnen_ Hey Solov 👋 We really appreciate you flagging this with us. We can confirm that this ad wasn't created by us, nor is it affiliated with Monzo in any way. The relevant teams are aware of this though, and rest assured, they're on the case. Thanks again!

[Monzo 🏦 @monzo]

@EddieMakesGames Hey Eddie 👋 We really appreciate you flagging this with us. We can confirm that this ad wasn't created by us, nor is it affiliated with Monzo in any way. The relevant teams are aware of this though, and rest assured, they're on the case.

[Monzo 🏦 @monzo]

@GreenBadgeE1 Would you also mind deleting the screenshot you sent, as it contains someone's account details? We want to help keep this kind of info as safe as possible, so we wouldn't recommend sharing this publicly. We'll delete it on our end too. Thanks! [2/2]

[Monzo 🏦 @monzo]

@GreenBadgeE1 Hi there 👋 Thanks for getting in touch. If you unsure whether you should send someone money, we always recommend not sending it. Just in case you're a victim of a scam. Are you concerned that you might have been targeted by a scam? [1/2]

[Monzo 🏦 @monzo]

@mikemcniven Hey Mike 👋 Thanks so much for reporting this to us. Rest assured, our team are aware of this and are working hard to get it taken down. This page has absolutely no affiliation with Monzo 🙌

[Monzo 🏦 @monzo]

@tonydchinweze We're afraid we can't look into accounts or take any action here, but please email [email protected] for account support. Our team will be in touch as soon as they can, and will be in touch any updates. We appreciate your ongoing patience. [2]