Monzo 🏦

Hi! We're only on X for customer support. For anything else, check us out on Instagram or Linkedin.

[Monzo 🏦 @monzo]

@Autanaka1 Hey there 👋 We're really sorry you're running into this error. Could you please drop us a message the chat, or email us at [email protected] so our team can look into this for you?

[Monzo 🏦 @monzo]

@Autanaka1 Sorry to hear this - we appreciate this can frustrating.

Sadly, we're unable to look into this over X for security reasons.

Please could you reach out to us in the app or send us an email to [email protected] and we would be happy to take a close look for you.

[Monzo 🏦 @monzo]

@Allan_the_Burns We're really sorry to hear that, Allan. We don't use AI for emails. Would you mind sending us a DM letting us know what our team mentioned to you in the email? We'll do our best to help. https://t.co/jeVfIj6kr0

[Monzo 🏦 @monzo]

@LiamHiggins5 Hi Liam 👋 Thanks for the feedback. We've let our team know that this is something you'd like to see in the Monzo app in the future. If there's anything else we can help with, please don't hesitate to let us know!

[Monzo 🏦 @monzo]

@misty_abisola We understand waiting this long for your card can be disappointing 😔 We can't discuss account details on X, but we really want to get this sorted for you. if it's been over 48 hours since you emailed our team at [email protected], drop us a DM and we'll do our best to help.

[Monzo 🏦 @monzo]

@_njsn Keep your eyes peeled on both sides of the Duo when it comes out, Neil 👀

[Monzo 🏦 @monzo]

@flyingflynn95 Keep your eyes peeled on both sides of the Duo when it comes out 👀

[Monzo 🏦 @monzo]

@ismiseleo Hi Leo 👋 We don't have immediate plans for a widget just yet, but this is a great suggestion! We love seeing the ideas our community comes up with. We've passed this straight over to our product team to see if it is something we'd consider building in the future.

[Monzo 🏦 @monzo]

@Christo16507229 Hey Christopher 👋 We're sorry for the delay in our team getting back to you. While we're limited in what we can discuss about accounts on X, our team aims to reply as soon as possible. If you're still waiting after 48 hours, drop us a DM and we'll do our best to help.

[Monzo 🏦 @monzo]

@FrankDrebin1690 Hey Frank 👋 We're really sorry for the trouble you've had with your transfers - everything should be working as normal. If you're still having any issues, please reach out in chat by selecting the 'Help' section, or send us an email at [email protected] 🙏

[Monzo 🏦 @monzo]

@Andrewislington Hey Andrew 👋 We're really sorry to hear you've been stuck on that page in the app. If the problem is still persisting, could you please drop us an email at [email protected]? Our team will be happy to take a closer look into this for you 🙏

[Monzo 🏦 @monzo]

@M_Steeples We're glad to help, Matthew! We understand how stressful these situations can be so we do everything we can to make things as simple and smooth as possible. Thanks so much for sharing your experience 🫶

[Monzo 🏦 @monzo]

@wilcochris Hey Chris 👋 We’re sorry for the trouble here. Please could you drop us a DM so that we can help in a little more detail? We’re a little restricted by the character limit here. Thanks. https://t.co/jeVfIj6kr0

[Monzo 🏦 @monzo]

@M_Steeples Hey Matthew 👋 We're sorry to hear about this and appreciate how concerning it must be. Could you please send us a DM so we can discuss this further and make sure the unrecognised transaction has been reported to the right team? We're here to help. https://t.co/jeVfIj6kr0

[Monzo 🏦 @monzo]

@WintsM Hey Matthew 👋 Thanks for sharing this. We've just responded to your DM - we can continue the conversation there and make sure you get the right support.

[Monzo 🏦 @monzo]

@chibs9184x Could you please reach out in the chat so we can take a look? You can start a chat by going to 'Help' and scrolling down to 'Chat with us' our team will be happy to look into this.

[Monzo 🏦 @monzo]

@TCite92 No problem at all. Hope to hear from you soon 😊