Catherine Mooney

[Catherine Mooney @MooneyCatherine]

@virginmedia Not really an answer to 3 weeks lack of service nor customer care. Of course I’ve already entered my postcode and relevant details on all platforms how does that fix the issue? It’s constant fault and the customer is never advised. The service is appalling

[Catherine Mooney @MooneyCatherine]

@virginmedia awful awful awful and would never recommend

[Catherine Mooney @MooneyCatherine]

@virginmedia I have no option but to move supplier ..in a world of ‘working from home’ Virgin Media need to rethink their lack of service and response to their fix issues and SLAs to their customer base

[Catherine Mooney @MooneyCatherine]

@virginmedia awful service for last 3 weeks in North London ..same old recorded message ‘we have found the fault and our engineers our working hard …etc’ ..no email, no text, no letter apologising and offering any compensation or rationale for the fault. Left to the customer🤦🏻‍♀️

[Catherine Mooney @MooneyCatherine]

@waitrose dreadful customer service

[Catherine Mooney @MooneyCatherine]

50mins after my delivery was due I receive an email to state the store is unable to deliver but apologises for taking the money for payment of goods which would be refunded in 3-5 working days! Really!! Sainsburys not only do I want ny refund but compensation for delay in refund

[Catherine Mooney @MooneyCatherine]

waiting for a sainsbury's order during the alloted time slot 8-9pm......no delivery.... no phone call......on the phone to the contact centre for 35mins and a continuous loop of "sorry to keep you waiting ......we are extremely busy.....". 35mins on hold to chase a delivery 😠

[Catherine Mooney @MooneyCatherine]

The monies were refunded by the merchant in Feb and April. It is fraudulent to withhold monies which do not belong to Revolut

[Catherine Mooney @MooneyCatherine]

@RevolutApp where is my refund? Akansha on ‘chat has disappeared. Transaction numbers sent and emails. Refund my monies ASAP

[Catherine Mooney @MooneyCatherine]

@RevolutApp I am waiting on a refund sent o my revolut card in April and it’s still not showing ..I have IBAN numbers from the merchant. Where is my refund and why isn’t it showing

[Catherine Mooney @MooneyCatherine]

@RevolutApp I am still waiting on a refund to my card which took place by the merchant on 21/4..i have the tracking details...please update me

[Catherine Mooney @MooneyCatherine]

A reply to my previous tweet would be appreciated

[Catherine Mooney @MooneyCatherine]

@RevolutApp please can you advise where my refund is - merchant refunded to Revolut card 21/4 (have tracking details) but still no refund showing on card

[Catherine Mooney @MooneyCatherine]

why hasnt my switching been completed? I was due to switch both gas and electicity at the end of March and only Elecricity as been switched. I only knew of this when I received a bill from my last (and it seems still current) supplier. I still await an update

[Catherine Mooney @MooneyCatherine]

@npowercomplaint
I have tried to speak with someone this afternoon only to be cust off! A simple switching of providers should have taken place at the end of March and I am now no clearer as to why this didnt take place. A call back and a resolve of issue would be welcomed

[Catherine Mooney @MooneyCatherine]

@Eurostar if you could get your website working correctly or your call centre to handle to volume of calls through this disruption that would help..........customer service is lacking

[Catherine Mooney @MooneyCatherine]

@Eurostar recent message regarding cancellation of trains...... the website isn't working correctly nor am I getting through to an agent having been cut off whilst holding.........not feeling the customer service

[Catherine Mooney @MooneyCatherine]

tm lewin - what defines customer service? having sent an email message on Sunday 4th Feb to "customer support" querying the status of an order and with no reply to date...why is it I am chasing what should be a basic element of customer service?

[Weddr @WeddrApp]

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[Catherine Mooney @MooneyCatherine]

@HelpMeGumtree - cant find my ad........doesn't appear to be listed...payment has been made for "urgent" please advise