Chris Humphris

VP EMEA Verint. When I’m not tweeting about driving #CustomerEngagement and #MoreOnlineSales I'm a keen age group #triathlete

[Chris Humphris @MoreOnlineSales]

@sainsburys I bought a bottle of juice today. It blew up all over my kitchen! Now your agent is blaming the manufacturer for making "exploding juice". Juice only explodes when it has fermented due to bad storage. Admit your blame please!

[Chris Humphris @MoreOnlineSales]

@sainsburys why are you refusing to take any accountability of selling a dangerous exploding item to me today?

[Chris Humphris @MoreOnlineSales]

Looking forward to a great day meeting colleagues and customers from our CX Partner SAP.
Lily has an amazing day of shopping ahead of her. She'll be experiencing the power of the only fully explainable and true #AgenticAI for CX platform in the market.

[Quiq @goquiq]

We're excited to join fellow @SAP #EcosystemPartners – @useAlokai, #Coveo, @Amplience, @akeneopim, @WhiteLabelLoyal, and #TechEcoHub - at the #SAPCX #Innovation Day in London on 17 June!

#AI #CX #eCommerce #CustomerService #CX #CustomerJourney #SAPCXSummit #CustomerExperience

[Chris Humphris @MoreOnlineSales]

@VirginAtlantic Thanks Louise. I had read i needed to make the booking to unlock the status match. Good it is the other way around

[Chris Humphris @MoreOnlineSales]

@VirginAtlantic how do I book a flight with you and get the BA status match? I ask as I want to make a points booking and use a reward voucher. Status tier affects the value of the voucher

[Chris Humphris @MoreOnlineSales]

@VirginAtlantic I had tried to get a webchat but no human agent seemed to be available

[Chris Humphris @MoreOnlineSales]

@VirginAtlantic my award booking is showing the shorter version of my first name and not the long one on the passport. I'm flying from the US to UK. How can I change the name on the booking to my longer name Christopher

[Chris Humphris @MoreOnlineSales]

@VirginAtlantic How can i raise a complaint

[Chris Humphris @MoreOnlineSales]

@VirginAtlantic Hi there, my flight has been cancelled. I've been rebooked on a much earlier flight so I've had to cancel meetings and been downgraded. No-one from VAA was even at the airport desks to help

[Chris Humphris @MoreOnlineSales]

@love_prezzo love the food in the restaurant when we eat there asa family. Good portions, very fresh and good quality. Just had a @Deliveroo take out and it was abysmal. An avocado salad that literally had no avocado and iceberg lettuce. So disappointed!! Never ordering again

[Chris Humphris @MoreOnlineSales]

@thameswater @thameswater how will you communicate when you have some idea at least of (1) when this will be fixed? Plus (2) when the water is finally back on?

[Chris Humphris @MoreOnlineSales]

@British_Airways Hi Abbie, indeed I can check in that way. It is just concerning the booking is not showing. Neither is my trip next week. Have you a system issue? I've never had this happen before

[Chris Humphris @MoreOnlineSales]

@British_Airways can you help. None of my bookings are showing on my account or in the app. I need to check in later and have my boarding pass

[Chris Humphris @MoreOnlineSales]

@LMMinaSeyahi we've come to enjoy Jungle bay. We have seen online that the bigger slides either have no height restrictions or they are less than our son's height. See attached screenshots. It turns out the restrictions are 1.22m. My son is so disappointed he is 1.15m

[Chris Humphris @MoreOnlineSales]

@HouseofHelpers @houseoffraser what went so wrong? So many people complaining at your abysmal customer service. It is so unfair on your staff too. I ordered from you in July for my holiday. I spent 2hrs selecting clothes. Nothing arrived. Countless emails & tweets. It is November

[Chris Humphris @MoreOnlineSales]

@adrianhoteles can someone respond to our countless emails about our booking please?

[Chris Humphris @MoreOnlineSales]

@SheratonLHR cam you confirm you are running a shuttle to the airport or that the Hotel Hoppa stops at your hotel?

[Chris Humphris @MoreOnlineSales]

@adrianhoteles can you let me know if you have a superior suite available from the 22nd to 31st December at Roca Nivaria? With a connecting room too? We're looking to use as 3 sleeping areas at night for the family.What availability do you have for a babysitter in the evenings?

[Chris Humphris @MoreOnlineSales]

@RevolutApp Still frickin won't let me go. Says plus account still active and I've downgraded it. Grrrrrrr

[Chris Humphris @MoreOnlineSales]

@RevolutApp i need to cancel and i don't want the hassle of calling you. Can you advise how i do this self service please?