@JonKirby1974 We would like to help with you claim. To do this, we would need policy details to pass onto the relevant department. If you would like us to do this, please send us a DM. https://t.co/B1ZmvO4gFn
@AgentMilkshake1 Hello, That doesn’t sound like a good experience at all, and we can understand why you’d be frustrated. If you’d like us to look into this further, please send us a DM with a few details so we can follow it up. Thanks.
@neiltheshaker We’re really sorry for the distress this has caused, especially given your dad’s circumstances. We understand how upsetting this must be. Please could you DM us so we can look in to this. https://t.co/B1ZmvO4gFn
@JonKirby1974 Hi Jon, thanks for providing your information. We recommend removing policy information from public responses. Please be assured that we have passed your details on to the relevant team to reach out to you to assist. If you need further assistance, pop us a DM.
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@JonKirby1974 Hi John. Sorry to hear this. Please DM us your policy details to get this passed to the relevant department. Thank you. https://t.co/B1ZmvO4gFn
@JonKirby1974 We’re so sorry to hear about your dog’s cataracts, that must be really stressful for you both. We appreciate how upsetting it must feel that it is not covered by our underwriting. If you need anything else, drop us a DM.
@LindaPatti Thanks for sharing your experience. Cover and pricing can change as pets get older, so checking the policy wording is always important. If anyone has questions about what’s included, we’re here to help.
@Oakymoron Sorry to hear this, we understand how frustrating it is when an online quote can’t be matched. Prices can differ depending on how they’re generated, but your complaint will be fully reviewed. Thank you for raising it with us.
@DarrylCook50264 Hi Darryl, I have sent some details via DM, if you are able to see this and respond great, if not, please send your details to [email protected].
@Kango_V Hi, I am sorry that this has happened and would like to help you get this sorted. You can contact the team by calling them on 0333 7777 389, by emailing [email protected] or alternatively follow this link: https://t.co/S3rXdDpO7t
@007taff Hi, we're really sorry to hear about the communication issues. This isn’t the service we aim to provide, and we understand how frustrating it must be. Please send your name and claim number to [email protected] so we can look into this. Thank you
@007taff Hi, I am sorry to hear this, you can contact our pet team online via https://t.co/R2Issro8wo
or by calling customer service on 0333 7777 389. Thanks.