Swinton Insurance

We’ve been helping people find insurance for over 65 years!

[Swinton Insurance @SwintonGroup]

@shnerif Thank you for your message.

Please try again during our opening hours and the live chat button should be visible for you to start a conversation with one of our advisors.

Kind regards
Chelsea @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@FootyPatterRyo Hi, thanks for your message. Our team can be contacted via [email protected], Kind regards, Chris @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@FootyPatterRyo Hi, thanks for your message. Any alterations to your car would need to be noted on your insurance policy to ensure it remains valid. Please contact our customer service team who will be able to confirm if these would impact the insurance premium, thanks, Chris @ Swinton

[Swinton Insurance @SwintonGroup]

@DragonSprite Hi Sarah, thanks for your message. I'm sorry if there was an issue with the phone lines last night. I can confirm the number your father called is the correct number and is working this morning. If you require any further assistance, please reach out to us.

[Swinton Insurance @SwintonGroup]

@Stuart834711026 Hi Stuart, yes, we only use Auto Windscreens. We completely understand why you're unhappy with a two-week wait for a windscreen replacement. We're sorry for the inconvenience and appreciate your patience during this time.

[Swinton Insurance @SwintonGroup]

@N0tEnoughRed Hi, thanks for reaching out. I would be happy to look into this further. Please send a DM with the following details, full name, date of birth, type of policy and I will look into your concerns. Kind regards, Chris @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@Daddyco05356964 Hi, thanks for your message. To discuss your renewal you are able to give us a call on 0333 035 9002. Kind regards, Swinton Insurance

[Swinton Insurance @SwintonGroup]

@CO55TEE Thanks for your message. If you could please join a live chat via https://t.co/e0DrQbBR67 and one of our team will be able to assist you with your query.
Kind regards, Michelle @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@gemell66 I’m sorry for the frustration. We understand how important this is, please could you start a live chat via https://t.co/idCidIOPV5 so we can discuss this further as we do not have an email address for transactional use.
Kind regards, Michelle @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@Marzy_1 Sorry for the trouble caused. Our live chat should connect you to a team member after collecting your info. If it’s not working, please give us a call on 0333 035 9002.
Kind regards,
Michelle @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@naggywife1 Hi, if your portal is stating you need to call to renew, please could you call us on 0333 035 9002 so our team can renew your policy for you. Apologies for any inconvenience cause by the system issues we experienced yesterday. Kind regards, Michelle @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@andreacassidy6 As a broker we apply fees to cover costs incurred as a result of arranging and administering policies.The cost includes updating insurers, and the issuing of documentation.We do regularly review our fees,and we feel they are in line with the wider insurance market.
Thanks,The SMT

[Swinton Insurance @SwintonGroup]

@marcus7702 I sincerely apologise that you had this experience. It is not the service we aim to provide, especially in difficult circumstances. If you would like to discuss your concerns further or log a complaint, please use link: https://t.co/idCidIOPV5
Regards, Michelle @ SMT

[Swinton Insurance @SwintonGroup]

@NB247886 I’m really sorry for the frustration this caused. Your feedback is important, and we’ll work on making our phone system clearer and more efficient. Thank you for letting us know!
Kind regards,
Michelle @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@Clocktapus HI, thanks for reaching out. If you contact our live chat team via https://t.co/sb9vT221hv they will be happy to help. Kind regards, Chris @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@Helenmcgregor20 I’m sorry for the trouble you experienced. If you’d like to be added as an authorised contact, please ask the policyholder to contact us and then we’ll guide you through the process.
Kind regards, Michelle @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@gwilliams886 Hi, thanks for reaching out. I have sent you a DM so we can assist you further. Kind regards, Chris @ Swinton Insurance

[Swinton Insurance @SwintonGroup]

@TheSecretSendM1 I'm sorry for the confusion and inconvenience you've experienced regarding your policy. We appreciate your patience and will work to resolve this as quickly as possible. Please contact us via the link below so we can assist further.
https://t.co/idCidIOPV5
Thanks, The SMT