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Thank you for the update. We're sorry to hear you're still experiencing this after trying different chargers and cables. We'd like to investigate further. Please follow us on this Motorola Official account so we can send you a DM and discuss your concern further. Thank you! -Mitch
- using data in the background, you can go to Settings > Apps > See all apps, select any application you don't use, and tap Mobile data & Wi-Fi to toggle off Background data. You can also disable or uninstall any non-essential apps directly from that menu to free up space. Let me know if you need help adjusting those settings. -Elle
Hello Cal, I hear your concern about pre-installed Moto applications using background data. Most of these system apps handle basic phone functions, features, or gestures, and they generally don't consume mobile data unless actively in use.
If you want to prevent any of them from using data in the background, you can go to Settings > Apps > See all apps, select any application you don't use, and tap Mobile data & Wi-Fi to toggle off Background data. You can also disable or uninstall any non-essential apps directly from that menu to free up space. Let me know if you need help adjusting those settings. -Elle
@Azamsohail19 - icon before it stops?
For now, you can also try a different compatible charger and cable to check if it makes a difference. Please follow our page and send us a private message so we can assist further. -Elle
@ruidoking Thank you for reaching out. I’m sorry to hear that MotoSync isn’t working as expected. To help you out with this, we recommend that you contact our partners at this link, and they'll be able to help. https://t.co/pdrmMRuVPv. - Frank
@DanielJ_Film We're sorry to hear that. We'd like to help. Kindly follow our official page so we can send you a DM and assist you more effectively. -Nate
@suniil1988 To ensure you get the support you need, I’ll connect you with an agent in your area who can provide more specialized assistance. I appreciate your patience during this process. -Nate
Hi Daniel, we're really sorry to hear about what happened. We'd like to understand this better and help if we can.
Just to make sure we have the right details, when you said Motorola sent you the Razr, do you mean it was provided directly by Motorola, or did you purchase or receive it through T-Mobile? Also, could you let us know why the device needs to be unlocked?
We'll do our best to point you in the right direction once we have a little more information. -Elle
@VishankyK - us know which Motorola authorized service center he visited? Also, please follow our page so we can send you a direct message and gather a few more details to look into this further and see how we can help. -Elle
Hi Vishanky, We're truly sorry to hear about what happened to your dad's Moto G57. We understand how upsetting and frustrating this must be, especially when the phone stopped working after only 10 days and you feel your concerns haven't been handled fairly.
Could you please let us know which Motorola authorized service center he visited? Also, please follow our page so we can send you a direct message and gather a few more details to look into this further and see how we can help. -Elle
I'm really sorry you've had such a frustrating experience trying to place your order, especially after spending the last two days trying to get it completed. I wish I could complete the order from my end, but I don't have that option. I've reached out to the team to look into this, and I've also sent you a DM. Please continue the conversation there so we can help get this sorted out as quickly as possible. -Elle
Hello! I'm really sorry you've had such a frustrating experience, especially after spending the last couple of days trying to complete your order. That definitely isn't the experience we want you to have. I've sent you a private message so we can get a few more details and do our best to help. -Elle
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