Mpathy Plus

Customer Service and Contact Centre experts, transforming, improving and supporting.
@martinjukes

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What has to change for Virtual/Hybrid working?
https://t.co/Q7Gslkqjy8

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Salesforce Goes All In on CCaaS https://t.co/MNX0w9HwSP via @CXTodayNews

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https://t.co/MzryG2HxjQ

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https://t.co/jDqnSLkjUm

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https://t.co/el4BJ8krZV

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Reimagining Customer Experience with contact center AI - Jimmys Post https://t.co/RQCTGGDmgy
Some interesting examples of how AI can support rather than replace contact centres.

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Key learnings from recovering service in a contact centre https://t.co/5a2iwvLbic

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@GeezerBG Great news Bryan.

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How Customer Experience Drives Digital Transformation - e3zine – E-3 Magazine International https://t.co/l53yje6Acz
An interesting analysis of how to start thinking about digital transformation. A good read.

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4 reasons customers dump you – and how to prevent it https://t.co/WNqAbPE5X1

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https://t.co/C24GfQ1ODM

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Pharma digital transformation: customer data expected to play a pivotal role - https://t.co/66xPOX8UJr
We have been designing services around customer data for over 20 years but still good to read this insight.

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Customer service acronyms explained - Zendesk https://t.co/EvE96cCbJ7
I recall giving a presentation on call centre technology many years ago and being fined if I used acronyms! This is a good list but it is interesting to see how they have changed.

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Blockchain Is Changing How Companies Can Engage with Customers https://t.co/jFQz6g4liu

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Into a new era of digital transformation https://t.co/9vvHHHHFVe

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https://t.co/a1KuNLiqfz

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Great to see new visitors to the office!

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Webinar: The Latest Developments in Contact Centres https://t.co/AkcX57tlU4 via @callcentrehelp