@virginmedia your customer service is chaotic at best. I have a simple problem of my apps being linked to my old address and you’re unable to solve it. Your complaint system is flawed beyond belief and your poor outsourced staff are ill equipped for any meaningful interaction.
@virginmedia Well anything is better than being misdirected and given the run around. I’m grateful for anything that anyone can do to help. Maybe ask @elonmusk I hear he’s good with computer stuff.
@virginmedia The reply was useless and the problem still persists. It’s a simple case of deleting the old account and linking my email to the new account which you can’t seem to do. Directing me to all this other unhelpful stuff doesn’t solve the problem. It just makes it tedious and awful.
@virginmedia I’ve been complaining for the last 3 months. Your system prompts the customer to call Virgin once the complaint is made and then self closes. I’ve not had a single complaint resolved as you can tell.