Mr.Robot

[Mr.Robot @MrRobot_Hell]

@SwiggyCares What is the point of contacting customer support if they are unable to offer any real solutions? It is clear that there is a systemic issue with the way customer concerns are handled.

[Mr.Robot @MrRobot_Hell]

@SwiggyCares I am writing to formally escalate my deep dissatisfaction with the repeated issues I have experienced with my recent orders. Despite multiple attempts to resolve these matters through your customer support channels, I have received no satisfactory solutions.

[Mr.Robot @MrRobot_Hell]

@SwiggyCares Each time I encountered an issue, I reached out to your support team with the expectation that my concerns would be addressed promptly and fairly. Instead, I have been met with dismissive responses, delays, and a complete lack of accountability.

[Mr.Robot @MrRobot_Hell]

@SwiggyCares I also requested that someone take back the incorrect order and deliver the correct one, but this was denied. Now, I am left with untouched, cold food that I cannot consume.

[Mr.Robot @MrRobot_Hell]

@SwiggyCares Order 3: Support Response: When I asked for a guarantee that placing another order would ensure correct delivery, none of the executives could provide one. They were not confident in the service they represent.

[Mr.Robot @MrRobot_Hell]

@SwiggyCares Instead, I was advised to send an email and wait 24 hours, which is not a viable solution when I am left without the food I ordered.

[Mr.Robot @MrRobot_Hell]

@SwiggyCares Order 3 #184060369638537
Issue: Despite providing all the requested information and evidence, I received an incorrect order. I was told by three different support executives that no refund or replacement could be offered.

[Mr.Robot @MrRobot_Hell]

@SwiggyCares Order 2: Support Response: When I contacted customer care, I was told to wait 24 hours for an investigation. This is unreasonable, as I should not have to wait a full day without food when the error was on your part. Again, no immediate resolution or refund was provided.

[Mr.Robot @MrRobot_Hell]

@SwiggyCares Order 1 Support Response: After providing an image, I was told that it wasn't clear enough to process a refund or take corrective measures. Instead, you only offered to pass on generic feedback to the restaurant, completely disregarding the fact that I was left with inedible food

[Mr.Robot @MrRobot_Hell]

To make matters worse, with my 2nd order, I received completely different from what I ordered. When I reached out to customer care, I was told to wait 24 hours for an investigation. This is simply unacceptable. Should I have to wait hungry while an investigation is conducted?

[Mr.Robot @MrRobot_Hell]

1st Order
I received damaged food that was unfit for consumption, yet I was only told that feedback would be shared with the restaurant. This response ignored the inconvenience and frustration I experienced, and I was not offered a refund or proper compensation.