@airtelindia@Airtel_Presence
This is unacceptable support from Airtel.
I raised a complaint last week for packet loss on my Airtel Xstream internet connection. The technician who visited had no understanding of packet loss and escalated to NOC on call.
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@Airtel_Presence Thanks for the response, Neeraj.
I have shared my registered number via DM.
Iโm hoping this escalation also addresses the NOC on-call behavior and provides clear guidance on correct packet loss testing (gateway vs actual internet path), as this directly impacts my work.
@airtelindia@Airtel_Presence
This is unacceptable support from Airtel.
I raised a complaint last week for packet loss on my Airtel Xstream internet connection. The technician who visited had no understanding of packet loss and escalated to NOC on call.
Seeking clarification from Airtel:
๐ For an internet service issue, should packet loss be tested on the gateway or on the actual internet path used by customers?