Wayne Francis

[Ethan Brooks @alt_w_v_g]

The dishwasher broke

My wife said "good thing we have the home warranty"

I said nothing

I've been paying $62 a month for three years for this moment

$2,232 for the peace of mind that when something breaks someone will come to the house and tell me it's not covered

I called

47 minutes on hold

They sent a technician

Arrival window: Tuesday through Thursday between 8am and 5pm

My analyst delivers faster than that

And he still hasn't fixed the gridlines

He showed up Wednesday at 4:47pm

Looked at the dishwasher

Opened the door

Closed the door

Touched something underneath

Said "not covered"

90 seconds

That's faster than my bank lets me prove I'm human

I said "what's covered"

He said "the motor"

I said "what's wrong with it"

He said "not the motor"

I said "convenient"

He said the service fee is $75

I paid a man $75 to open my dishwasher, close my dishwasher, and say two words

My analyst could do that

And he's not even that good

I called the warranty company back

38 minutes on hold

Requested the policy

129 pages

I read all 129 pages

Because that's what I do

The coverage section is 34 pages

The exclusions section is 58

The business model is right there

In the margins

Where nobody reads

Except me

Page 91 says "all mechanical and electrical components essential to appliance function are covered under standard service"

Page 104 excludes control panels

A control panel is an electrical component essential to appliance function

Their own document contradicts itself 13 pages apart

I highlighted both

Sent them an email

Subject line: "Plz fix. Thx."

Attached both pages

No other context

Took them three days to send a technician

Took them 4 hours to call me back when I found the loophole

Funny how that works

They covered the repair

Waived the $75

And I canceled the warranty anyway

Because a contract that contradicts itself isn't a contract

It's a suggestion

My wife said "so we're canceling"

I said "we're canceling"

She said "and the dishwasher"

I said "fixed. They're covering it."

She said "how"

I said "I read the policy"

She said "all 129 pages"

I said "the exclusions section starts on page 47. The coverage section ends on page 34. There are 13 pages between them where they hoped nobody would look."

She looked at me

Then she said "you're unbelievable"

I said "I just saved us $744 a year and got a free dishwasher repair. I'm not unbelievable. I'm thorough."

She looked at the ceiling

The dishwasher works now

The warranty is canceled

And the policy has been read

By at least one person

Probably the first

Make common sense common again

Plz fix. Thx.

Sent from my iPhone

[zerohedge @zerohedge]

Sorry to beat a dead horse, but can we go back to what happened here?

[Bill Ackman @BillAckman]

Devastating.

[Daimler Truck @DaimlerTruck]

This is our Mercedes-Benz #GenH2 Truck:

- #FuelCell system with 300 kilowatts, battery provides additional 400 kW temporarily
- #Range of 1,000 kilometers & more
- #Payload of approx. 25 tons at a gross combination weight of 40 tons

Learn more: https://t.co/7IRqJZ8rlm

[The Babylon Bee @TheBabylonBee]

'I Will Fix Things If You Vote Me Into Office,' Says Woman Currently In Office https://t.co/GJwsmfBvZg

[Wayne Francis @Mr_Bevo]

@Ducks54 Get another doctor.

[Wayne Francis @Mr_Bevo]

Tesla vs. Toyota Is the New Hot Battle in Cars https://t.co/gCY8XNaEyA

[Wayne Francis @Mr_Bevo]

https://t.co/wclsKHiKW0

[Wayne Francis @Mr_Bevo]

https://t.co/2XVux6GcPC

[Wayne Francis @Mr_Bevo]

https://t.co/InI7NGOqMj

[Wayne Francis @Mr_Bevo]

https://t.co/VMuTEWmzDG

[Wayne Francis @Mr_Bevo]

Hydrogen Economy Gets A Boost With New Low-Cost Catalyst | https://t.co/UTwug5cmzr https://t.co/RC0aT3pgRt

[Wayne Francis @Mr_Bevo]

Heard on the Street: Head-to-head competition with Tesla is a bullet that U.S. automakers are mostly dodging, but it is only a matter of time before they get hit https://t.co/kItcFswtvN

[Forbes @Forbes]

Forget Oil. New Wildcatters Are Drilling For Limitless ‘Geologic’ Hydrogen https://t.co/toqCNj5aCq by @alanohnsman

[Wayne Francis @Mr_Bevo]

Rockwell Automation Partners With Avid Solutions To Advance Green Hydrogen Industry https://t.co/tbX86QcWqZ

[Wayne Francis @Mr_Bevo]

GM Will Join Tesla’s EV Charging Network, Making It the De Facto Industry Standard https://t.co/oCm1zJdnRj

[Wayne Francis @Mr_Bevo]

How Tesla Opening Its Supercharger Network Alters the EV Charging Map - WSJ https://t.co/3IW9c7Z3Zg

[Wayne Francis @Mr_Bevo]

GM EV Owners to Tap Tesla’s Supercharger Network - WSJ https://t.co/yliaXPbP33

[Wayne Francis @Mr_Bevo]

The sudden concern over the old governance model suggests it is merely a pretext for punishing the company for the blasphemy of doubting the West’s EV transition. https://t.co/Ij1EmBhujP