@AmericanAir@AmericanAir why can’t you just give a real human answer? Why is that so complicated? Why can’t you say, “severe weather moved throughout CLT today, severely impacting our operations as RDU worked many unplanned diversions” there, I did your job for you again. Unbelievable
@AmericanAir been on the ground in RDU for nearly 90 mins, babies are screaming and crying and we have no gate. Totally unacceptable operation, which is pretty standard for AA
@AmericanAir@AmericanAir asking your customers to do the work. Should I rebook myself too? I’m sure I can find a kiosk. I just want to know what happened. I don’t need a $50 travel credit, you can shove that up your wide body ass
@AmericanAir No interest in speaking in the DMs, and you don’t need my PNR. It’s flight 979/DFW-RDU. But I’m more curious as to why you just didn’t look at the tarmac board to figure it out yourself, I gave you enough info
@AmericanAir@AmericanAir I’m just looking for an answer as to why we’ve been waiting for a gate for two hours now. I know you don’t give a shit, but again, that’s the problem. These things are avoidable, if you were proactive. But instead, another year goes by with no profit sharing check
@AmericanAir@AmericanAir whoever is reading this from AA, if you’re curious why you’re hearing that Isom is feeling pressure, this is a good example. All these years, and you’re operation is garbage and you can’t even respond to tweets