@MercedesBenzUK Iโd like to think Oliver is looking into my complaint but Iโm sure heโs busy being the CEO? Could you put on my case โ Iโm absolutely appalled by the length of time itโs taken to address my complaint and the fact that Cardiff didnโt take ownership of the fault they createdโ
Do you know what @MercedesBenzUK complaint process is? Iโll tell you, they log your complaint tell you theyโre dealing with it for 3 weeks then block you. That seams to be my experience. While your car sits on your drive going nowhere.
@MercedesBenzUK Thanks for that I will definitely let you know on Friday. Absolutely no point in taking to Cardiff thatโs why I went directly to you Iโve had that conversation. Cheers.
Over 3 weeks now waiting for Mercedes-Benz UK to resolve my issue with the engine management light on after it went in for a recall just keep getting fobbed off. Anybody had similar issues and what was the outcome?
@MercedesBenzUK I suppose no news is good news? Except in the case of @Mercedes-BenzUK No news is the norm? Itโs going to be 3 weeks tomorrow since my car went into Mercedes Cardiff with no faults and came out with ECU faults! ๐ฌ
Day 6 and my complaint still hasnโt been addressed by @MercedesBenzUK what a disappointment I expected better. But then again I didnโt spend ยฃ90k on a car so I must be low on their priority list.
@MercedesBenzUK Iโve just booked my bus ticket for my hospital appointment. Itโs going to take me 1.5hr for 20min in the car and cost a staggering ยฃ14!! 2 gallons of diesel. Think how far I could go on that half way to Milton Keynes and I could pop into Mercedes and maybe be get some answers?
@MercedesBenzUK Itโs almost two weeks to the hour since Mercedes Cardiff returned my car with the engine management light on and two week since my complaint with no resolution.