@avivaplc how is it you are unable to give any information on a live transfer request or a live complaint to a policyholder, over the phone, after being escalated to a ‘senior manager’ ?
@avivaplc how is it that you are able to accept multiple financial distress red flags on your system and still not address a complaint that has been open since Feb 24th?
@avivaplc how is it, that you are not able to send policy information and keep no record of it, and be required to ask the policyholder to photocopy said letter to send back to you ‘for filing’
@avivaplc how is it that your processes for pension transfer enable employees to change my Citizen status (incorrectly) without any justification, such that i cannot now make a transfer?
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