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@AmericanAir It has been over 24 hours since I received this message from you. “We'll send a request to the Refunds team for processing. We'll message you here when they get back to us.” Can you please provide me with an update?
@AmericanAir On 7/31, our connecting flight from MIA to BOS was canceled. We requested a refund and are being told it was denied. The US DOT states, “A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason.” Can you please explain?
@AmericanAir Our connecting flight from Miami to Boston was canceled on Thursday. I requested a refund the same day, but it is still listed as “In Progress.” Can you provide me with an update?
@1045XLO I won tickets to Dave Matthews Band during the Prize at 5 on May 4th. I was told to expect an email with details about how to claim my prize, but I have not received one, and calls/emails to your promotions department have gone unanswered. Can you help?