We know the reach of domestic violence is far. My nonprofit is aiming to reverse the ripple effect and prevent young ladies from going down that path. We are hosting a Healing retreat. The purchase of a shirt will help us to fund this retreat. https://t.co/VwCHho48iz
@boostmobile We are already in a difficult time as is and customer service should be at an all-time high right now considering there are so many more troubling things going on. I wanted to purchase a phone and now I am looking for a new carrier. #badcustomerservice#COVID__19
@boostmobile The supervisor has yet to call me back. I have spent over 3 hours over 5 days dealing with this and I am just extremely disappointed, frustrated, defeated, and I will be taking my business elsewhere. #badcustomerservice#badservice
@boostmobile after an hour and taking my card info.
I called back the agent had no notes of my calls and suggested my previous order were canceled because of the color I choose, so I asked if she could please route me to a supervisor to handle my call #badcustomerservice
@boostmobile or the phone being returned I had to find all of these events out on my own. The original purchase is now back at the warehouse and I have called into your customer service 3x to make a new purchase for a device and I was on the line with an agent who hung up on me
@boostmobile please escalate this issue as none of this is any fault of mine and I should not have to pay the consequences for this error. He refused and told me I would “just have to deal with it”. Keep in mind they have no system that alerted me to the canceled orders,
@boostmobile warehouse and start the process over again. Which would take approximately a week before I could get the device even with paying the additional $12 for next day air. I spoke with a supervisor regarding this absurd timeline and inconvenience and I asked him to
@boostmobile device again and that purchase was canceled because your online system thought my original purchase was. Still in transit to me. I called in to have this rectified and the supervisor stated to me that I would have to wait for my original device to get back to the
@boostmobile me on hold and informed me they were calling fed ex to see why my device had not reached me and the agent blind transferred me to fed ex. Fed ex informed me that Boostmobile called them to have the device returned to their warehouse. I went online and purchased the
@boostmobile The first time the device was sent back because your system IN ERROR thought my address was incorrect, but it was not. I called in several times to see why my device was not delivered on the date it was scheduled to be delivered and no agent knew why! 1 agent placed
@boostmobile red at full retail price and I cannot understand for the life of me why is this such a difficult task. I am not able to purchase at your locations because your retail locations do not carry this device. I have gone online and purchased the device myself 2x now.
@boostmobile in the last 5 days and I have spoken to 2 supervisors, I have been refused a supervisor, and hung up on more times than I can count. I have been given incorrect information and 0 resolutions. All I want to do is purchase 1 iPhone 11, 128 GB in the color purple or
@boostmobile I have been a customer for over 11 years, and I have not once considered moving services until this last week. I have had the worst customer experience of my life trying to purchase at retails price a device. I have called your customer service team more than 15x