MsBawoni| Customer Experience Consultant

God first. Impact driven.
I show African founders how to differentiate on Customer Experience to Drive Business Growth

[MsBawoni| Customer Experience Consultant @MsBawoni]

One of my favorite episodes!

[The Peswa @ThePeswa]

“A lot of Africa’s problems come down to political willpower.”

The Problem with AFRICA’s Education System: Lecturer & Innovation Expert Explains

A powerful conversation on innovation, education, governance, and the future of African businesses.

Watch here: https://t.co/ojQKUwh6N5

[MsBawoni| Customer Experience Consultant @MsBawoni]

Maternal mortality is so devastating.

[MsBawoni| Customer Experience Consultant @MsBawoni]

💔💔💔💔💔 God comfort this family.

[Mr Badda @Mr_Badda2]

I l0st my wife on saturday morning, just moments after she brought our child into the world. What was supposed to be the happiest day of our lives instantly became the darkest day i have ever known. One moment, I was dreaming about our future as a family and the next, I was standing helplessly as the woman i loved slipped away forever.......

[MsBawoni| Customer Experience Consultant @MsBawoni]

@jayanaman curious to hear your thoughts on this.

[MsBawoni| Customer Experience Consultant @MsBawoni]

Whenever I encounter a businesses that has been "operating" for decades with no structured governance framework. Nothing...

[MsBawoni| Customer Experience Consultant @MsBawoni]

A single poor experience with their complaint, and a customer can leave, vowing never to come back.

[MsBawoni| Customer Experience Consultant @MsBawoni]

Complaints can make or break a relationship between you and the customer. While experiences elsewhere in your business, with your products and services or with your helpdesk for example, will help form a customer’s impression of you.

[Boluwatife @TEEPHTREND]

After giving birth, a woman's internal wounds take six months to heal, 12 months for physical recovery, two years for hormonal balance, and up to five years to rediscover her identity. Relationships frequently fail during this time due to a lack of understanding. Be kind and patient with new mothers; they are facing more challenges than it appears.

[MsBawoni| Customer Experience Consultant @MsBawoni]

Real leaders solve problems.

[𝗦𝗲𝗹𝗼𝗿𝗺 @Prosper_selorm]

Akufo-Addo went to Canada and told Ghanaians he was tired of spending over $250 million every year fighting floods, only for people to dump refuse into drains.

Mahama went to London and said Ghana’s flooding problem is largely an attitudinal one.

Were they wrong? No.

But that excuse collapses the moment leadership enters the conversation. Engineering solutions exist. Cities all over the world are built to account for human stupidity, foolishness and negligence.

If Ghanaians are supposedly dirty and stupid, why are you still constructing open drains in 2026 knowing very well they will be turned into garbage dumps within weeks?

Leadership is about designing systems that work despite people’s flaws, not whining about those flaws every rainy season.

Human beings respond to only two things: reason or fear. If reason has failed for decades, try FEAR!

[MsBawoni| Customer Experience Consultant @MsBawoni]

That last part.

[Weffrey Jellington @jeffwellz]

The rain you see in Ghana isn’t anything extra. You’re not remotely close to an actual natural disaster. None of your problems are complex. You’re dealing with issues other countries have solved a century ago. The blueprint is there. Don’t let Mahama sweet talk you.

[MsBawoni| Customer Experience Consultant @MsBawoni]

My next newsletter "Your customers aren't happy. They're just quiet." is coming Sunday. Subscribe to get it and stay in the loop on everything I'm creating.
https://t.co/oo1PyO69G1

[MsBawoni| Customer Experience Consultant @MsBawoni]

We had our final session last night. Thanks to everyone who joined, contributed and made the sessions as impactful as they were.

[MsBawoni| Customer Experience Consultant @MsBawoni]

Series announcement 🎙️

6 free live sessions. Every Wednesday. 7PM GMT.

If you're a freelancer, side hustler, content creator or service provider in Africa and you're tired of chasing clients, this is for you.

Series:The Experience Edge.

Register here: https://t.co/CGNd2lJfpl

[MsBawoni| Customer Experience Consultant @MsBawoni]

Like this thread? Subscribe to the The Experience Edge Newsletter by @BawoniCX for all things customer experience. Get access to insights, tips & resources that help our community of founders and customer experience enthusiasts improve their customer experience. Link in bio. 🔗

[MsBawoni| Customer Experience Consultant @MsBawoni]

After years in customer experience, one of the most common things I hear from founders is: "My customers seem happy. I don't get many complaints."

Here's why that sentence worries me every single time. 🧵

[MsBawoni| Customer Experience Consultant @MsBawoni]

Research shows that only 1 in 26 unhappy customers will actually tell a business about it. The other 25 say nothing and move on. That means the complaints you're receiving are the tip of the iceberg.

[MsBawoni| Customer Experience Consultant @MsBawoni]

The silence in a business without a feedback channel is not contentment.

It is customers with nowhere to go when they have feedback.

[MsBawoni| Customer Experience Consultant @MsBawoni]

@OyooQuartey @EkowBarnes Bad governance everywhere.

[KAT @reallKAT]

Going to bed peacefully knowing the same God who made a way today will make a way tomorrow too.