“A lot of Africa’s problems come down to political willpower.”
The Problem with AFRICA’s Education System: Lecturer & Innovation Expert Explains
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I l0st my wife on saturday morning, just moments after she brought our child into the world. What was supposed to be the happiest day of our lives instantly became the darkest day i have ever known. One moment, I was dreaming about our future as a family and the next, I was standing helplessly as the woman i loved slipped away forever.......
Complaints can make or break a relationship between you and the customer. While experiences elsewhere in your business, with your products and services or with your helpdesk for example, will help form a customer’s impression of you.
After giving birth, a woman's internal wounds take six months to heal, 12 months for physical recovery, two years for hormonal balance, and up to five years to rediscover her identity. Relationships frequently fail during this time due to a lack of understanding. Be kind and patient with new mothers; they are facing more challenges than it appears.
Akufo-Addo went to Canada and told Ghanaians he was tired of spending over $250 million every year fighting floods, only for people to dump refuse into drains.
Mahama went to London and said Ghana’s flooding problem is largely an attitudinal one.
Were they wrong? No.
But that excuse collapses the moment leadership enters the conversation. Engineering solutions exist. Cities all over the world are built to account for human stupidity, foolishness and negligence.
If Ghanaians are supposedly dirty and stupid, why are you still constructing open drains in 2026 knowing very well they will be turned into garbage dumps within weeks?
Leadership is about designing systems that work despite people’s flaws, not whining about those flaws every rainy season.
Human beings respond to only two things: reason or fear. If reason has failed for decades, try FEAR!
The rain you see in Ghana isn’t anything extra. You’re not remotely close to an actual natural disaster. None of your problems are complex. You’re dealing with issues other countries have solved a century ago. The blueprint is there. Don’t let Mahama sweet talk you.
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After years in customer experience, one of the most common things I hear from founders is: "My customers seem happy. I don't get many complaints."
Here's why that sentence worries me every single time. 🧵
Research shows that only 1 in 26 unhappy customers will actually tell a business about it. The other 25 say nothing and move on. That means the complaints you're receiving are the tip of the iceberg.