Anna

Coach to Hospitality Leaders | Coaching | Keynote Speaking | FOR BOOKINGS: [email protected]

[Anna @Ms_AnnaDolce]

@Delta both flights for my mothers round trip were severely delayed, causing all kinds of problems for her. Need you to make this right.

[Anna @Ms_AnnaDolce]

@Delta what’s the status on flight DL1931 out of FLL? Receiving conflicting info all day long. What’s the departure time??

[Anna @Ms_AnnaDolce]

All business problems rest on the empathy deficit - empathy for its clients, employees and/or its shareholders.

[Anna @Ms_AnnaDolce]

When we conflate the terms “hospitality” and “service” neither can improve.

[Anna @Ms_AnnaDolce]

Your scammy-sleazy LinkedIn emails are a dead giveaway that your business is failing.

As long as you think running that scheme is “just a numbers game” you will continue to lose.

Just stop.

[Anna @Ms_AnnaDolce]

Excellent service can never be a stand-in for true hospitality. True hospitality however can make mediocre service seem decent.

[Anna @Ms_AnnaDolce]

@TateTheTalisman “Is my tie too short, or nah?”

[Anna @Ms_AnnaDolce]

“High value” men don’t cheat and don’t refer to themselves as high value.

[ZUBY: @ZubyMusic]

The reality is that if you become a 'high value man' by popular modern definitions, both the opportunities and temptations increase exponentially. The tables turn in many ways.

Your character and morals will determine what you do with that.

Nobody talks about this.

[Anna @Ms_AnnaDolce]

@jordanbpeterson @jordanbpeterson savage😂👏🏼👏🏼

[Anna @Ms_AnnaDolce]

@GrantCardone Yes!!

[Anna @Ms_AnnaDolce]

@AmericanAir my flight is rebooked for AM due to delay & got booked for a shitty hotel in a bad part of town with a 10 week old infant with me. Plus my business class seats are now gone. I’m livid @AmericanAir

[Anna @Ms_AnnaDolce]

@AmericanAir my luggage didn’t arrive with my flight. Was told it will arrive at 4.30, still waiting. Can you help?

[Anna @Ms_AnnaDolce]

@MauriceGoz @ihotelschool Thank you ✅

[IHS @ihotelschool]

Take a moment to watch this honest and insightful TEDTalk by Hospitality Coach, .@Ms_AnnaDolce where she relays her ‘service by default’ restaurant experience which we think can inspire #hospitality professionals to work on their approach. https://t.co/nKZCRTrlmK

[Anna @Ms_AnnaDolce]

@DreAllDay Facts.

[Anna @Ms_AnnaDolce]

@Starbucks your Brickell at The Bond location has an extremely rude employee. I shouldn’t be schooled on the order he got wrong, I just need it remade and an apology. #CustomerService

[Anna @Ms_AnnaDolce]

@MattWalshBlog Wtf is this

[Anna @Ms_AnnaDolce]

@NikkiFried Yes, that’s why everyone has moved here!

[Anna @Ms_AnnaDolce]

Stop teaching your teams to say: “I apologize, it’s a formal admission of regret and may or may not be sincere. “I’m sorry” is usually seen as a more sincere admission of regret/guilt.

[Anna @Ms_AnnaDolce]

Managers have power OVER people, leaders have power WITH people. Which one are you?