Muhammad Talal

Founder of Aquilis | Helping Saas, Ecom and Coaching businesses to generate more revenue with customer support

[Muhammad Talal @Mtalaltweets]

Acha i think continuous hustle is more important then goals because people change and goals can change too and giving things a try can open so many doors

[Muhammad Talal @Mtalaltweets]

Without deep understaning of integrations, support, real-time management, SLAs, secure data flows, and reliable APIs… tools stay demos. They don’t become mission critical.

This is why infrastructure matters.

[Muhammad Talal @Mtalaltweets]

Everyone seems to be building AI tools for businesses right now: Ai automation, first party channels, apps, engagement platforms. It’s easier than ever to launch something new.

But here’s the paradox: building is easy, scaling is hard.

[Muhammad Talal @Mtalaltweets]

Marketing will always get you clients/Customers but your willingness to make product and service better will retain them

[Muhammad Talal @Mtalaltweets]

Founder from the past did not need a massive marketing budget to get their first product live, or a latest CRM or an AI automated procedures to get started

Talk to the customers, find out what they need & you will attract more customer through word of mouth then marketing

[Muhammad Talal @Mtalaltweets]

The best growth hack for business is:

For sales: Talk to 5 people with out pitching and gather the data to use it

For marketing: Give away your best advice and then sell implementation

For customer support: Listen to the problems with empathy and give personalised solutions

[Muhammad Talal @Mtalaltweets]

The feedback loop will always help to make better changes in strategies to retain uses and customers for long terms.

[Muhammad Talal @Mtalaltweets]

My support strategy for my team:

1. Acknowledge the customer's issue with genuine empathy
2. Diagnose the problem from the root not from the symptoms
3. Provide a complete, personalized solution that solves the issue for good
4. Follow up to ensure the customer is satisfied.

[Muhammad Talal @Mtalaltweets]

How to lose a customer in a single day:

Ignore the customer queries by giving scripted responses.

Give your customer's feedback more value, they will help you make your product more better!

[Muhammad Talal @Mtalaltweets]

I promise you, empathy and clear communication with your customers will make your customer interaction 10x more better

[Muhammad Talal @Mtalaltweets]

Is there anyone looking to improve their customer support?

[Muhammad Talal @Mtalaltweets]

@aquilisco Lol thats cool

[Muhammad Talal @Mtalaltweets]

The holiday season is ahead and the best thing to retain all the new users around this time is to double down on your customer support.

The more the customer feels valued and heard the more likely they will stick with the brand even after the crazy sales are over.

[Muhammad Talal @Mtalaltweets]

Say goodbye to churn in 2025 by doing:

1. Provide customer support seamlessly across all channels in Q4
2. Empower your agents to take ownership of customer issues
3. Offer personalized solutions, no scripted responses

[Aquilisco @aquilisco]

There is a 100K problem sitting in plain sight in front of you while creating a brand but no one seems to notice it.

You build a product, launch a business, orders are coming in…….

But refunds and churn are also piling up

[Aquilisco @aquilisco]

There is a 100K problem sitting in plain sight in front of you while creating a brand but no one seems to notice it.

[Muhammad Talal @Mtalaltweets]

Micro managing employees is a waste of time

Training employess is exhausting

Some hirings comes with upside

Other don't.....

Choose to hire or outsource wisely.

[Tristan Tate @TateTheTalisman]

They bombed a refugee camp.

They bombed a refugee camp.

They bombed a refugee camp.

They bombed a refugee camp.

[HOUSE PORN @HOUSEPORN___]

Van gogh bathroom.

[Andrew Tate @Cobratate]

Misery loves company.

That’s why weak men try and convince you it’s ok to be weak.

They want to share the pain.