@HMRCcustomers Thank you for your reply. If it isn't fixed by March 5 they will issue a fine. HMRC made an error about tax payments that can't be rectified until the system works which could be after the deadline! How can SA be down for a week? It's the tax office!
@HMRCcustomers SA phone line still says 'limited'. Can you please explain what's happening? I have yet to receive a reply to my request yesterday. Webchat option is no good. It is now at least a week since it was down, yet no public notification of this issue. #SelfAssessment
@HMRCcustomers@djdarbiter Why are you telling people to call the helpline when the recorded message at start says only limited help available (for the last week)? They can't access SA records they say when you eventually get through.
@HMRCcustomers Why is there no info or publicity about the SA helpline being unable to access personal tax records? Even you don't seem to know as you were directing people to ring it. Errors from tax office that can't be resolved, yet threat of fine. What's happening? #HMRC
@HMRCcustomers I too haven't been able to get anywhere with SA phone line. Told last week advisor has no access to SA tax records. Same today. Letter received saying missed payment deadline. Not true. Tax already paid in January.