Mwasuki Technologies

Delivering best practice training, consulting and solutions in IT Service Management, Project Management and Cyber Resilience in Africa.

[Mwasuki Technologies @MwasukiTech]

Co-creation of value cannot be understated. Particularly in today's age where the customer's voice is louder than ever thanks to social media, and options to move to other service provider have been magnified by technology.

[AXELOS Best Practice @AXELOS_GBP]

"The latest evolution of ITIL – #ITIL4 – will stress the co-creation of #value through services."
@Chrnis discusses the #ITIL update in a world of digital and service transformation - https://t.co/eNhD7EluzO

[Mwasuki Technologies @MwasukiTech]

ITIL 4 maturity exists in many orgs, but ITILv5 shifts focus from process to capability AI readiness, automation, digital product & experience-led delivery.

Capability assessment helps identify gaps and build a clear transformation roadmap.

#ITIL5 #CapabilityAssessment #AI

[Mwasuki Technologies @MwasukiTech]

Happy Madaraka Day to all Kenyans!
As we mark 63 years of self-governance, we celebrate the freedom, resilience and spirit that continues to move our nation forward.
From all of us at Mwasuki Technologies keep building.
#MadarakaDay2026 #Kenya63 #HappyMadarakaDay

[Mwasuki Technologies @MwasukiTech]

Eid Al-Adha Mubarak from all of us at Mwasuki Technologies.
Warm wishes for a joyful and peaceful Eid.

[Mwasuki Technologies @MwasukiTech]

AI adoption is growing fast, but is governance keeping up?

Gartner predicts 40% of enterprises could face AI-related security or compliance breaches due to unmanaged “Shadow AI.”

AI Governance is no longer optional, it’s business protection.

#AIEVERYTHINGKENYA #GITEXKENYA #GRC

[Mwasuki Technologies @MwasukiTech]

ITIL Maturity Assessment is not a checklist, it’s a lens into how IT delivers value and where improvements can drive better outcomes.we help organizations assess ITSM maturity to improve reliability, alignment, and readiness for digital transformation.

#ITSM #ITIL

[Mwasuki Technologies @MwasukiTech]

Happy Mother’s Day to all the incredible mothers Today, we celebrate you. ❤️

#HappyMothersDay #MwasukiTechnologies #CelebrateMothers #Innovation

[Mwasuki Technologies @MwasukiTech]

Happy Labour Day to the teams and professionals driving progress every day.

Your dedication powers innovation, service excellence, and growth.

#LabourDay

[Mwasuki Technologies @MwasukiTech]

AI adoption is accelerating but are your governance, risk & data privacy controls keeping up?

Join our upcoming webinar with Global Success Systems for practical insights on AI compliance, risk management, Shadow AI & data privacy.

🔗 Register:https://t.co/akCuB0ivRw

[Mwasuki Technologies @MwasukiTech]

MarsLander isn’t training it’s a live ITSM simulation. Your team makes decisions, manages incidents, and experiences real service impact in real time. This is how IT teams evolve from support… to strategy. #MarsLander #ITSM #ITIL #ServiceExcellence #TeamTraining

[Mwasuki Technologies @MwasukiTech]

Happy Easter from all of us

Wishing you and your loved ones a joyful and peaceful Easter!

#HappyEaster #NewBeginnings #MwasukiTechnologies

[Mwasuki Technologies @MwasukiTech]

An ITIL Capability Assessment reveals how well your IT services truly deliver value not just processes, but governance, skills & behaviors.Know what works, fix gaps, and improve with impact.
You can’t improve what you don’t understand.#ITIL #ITSM #CapabilityAssessment

[Mwasuki Technologies @MwasukiTech]

Eid Mubarak 🌙
Wishing you a joyful and peaceful celebration.#EidMubarak

[Mwasuki Technologies @MwasukiTech]

With a clear Incident Management process, your organization can:
🚫 Say goodbye to chaos
✅ Resolve issues faster
📈 Keep your users happy
We implement smart ITIL aligned workflows that restore services fast and keep your business running smoothly.
#ITIL #ITSM #ITILV5

[Mwasuki Technologies @MwasukiTech]

Strong ITSM isn’t luck. It’s built on clarity, structure, and continuous improvement. An ITSM Maturity Assessment gives you the baseline, exposes gaps, and guides your roadmap to excellence. #ITSMaturity #ServiceOps

[Mwasuki Technologies @MwasukiTech]

An ITIL Capability Assessment shows how well your IT services can consistently deliver value. It highlights strengths, gaps, and clear priorities for improvement. You can’t improve what you don’t understand. #ITIL #ITSM #CapabilityAssessment #ServiceManagement

[Mwasuki Technologies @MwasukiTech]

Happy International Women's Day💜
#InternationalWomensDay #WomensDay #EmpowerWomen #InspireInclusion

[Mwasuki Technologies @MwasukiTech]

The new ITIL marks a strategic shift.
From process-heavy ITSM to value-driven digital product & service management at scale aligned to AI, automation, and measurable outcomes.

Service management is now a business capability, not just IT support.
#ITSM #DigitalTransformation #AI

[Mwasuki Technologies @MwasukiTech]

Special shoutout to our team led by @JosephNduhiu , the @CLC_IT_Training team for the ITIL presentation, and @BWPlusWestlands Hotel for the warm hospitality. #ITSM #ITIL5 #AgenticAI #DigitalTransformation

[Mwasuki Technologies @MwasukiTech]

Last week we explored Agentic AI in service delivery & unpacked the new ITILv5 framework AI-native, outcome-focused, and practical for modern ITSM. The future of service management is intelligent, adaptive, and proactive.

[Mwasuki Technologies @MwasukiTech]

As the season of Lent begins, we recognize a time of reflection, renewal, and intentional growth.May this season bring clarity of purpose, strengthened faith, and meaningful transformation to all who observe it.
Wishing you a reflective and blessed Lenten season.

#Lent