My Customer Lens | always-on client listening

See the full picture. Always-on client listening platform for professional services. Future-proof your firm to compete on experience. #ListenDifferently

[Thinkers360 @thinkers360]

Do clients care about your NPS? https://t.co/OMj0zZl9Fm via Paul Roberts of @mycustomerlens on @Thinkers360 #CustomerExperience #Leadership #Marketing 📣 Expert? Get certified at Thinkers360: https://t.co/3TeQvTz9nA

[My Customer Lens | always-on client listening @MyCustomerLens]

Your firm's brand makes promises.
Your clients have experiences.
How well are they telling the same story?
#ListenDifferently
https://t.co/a5lIsZVfJF

[My Customer Lens | always-on client listening @MyCustomerLens]

Most firms hear plenty of feedback. Few turn it into strong Client Signal their whole firm can act on.

The 1st step towards taking action with impact, is to improve the shared evidence base that informs decision-making. #ListenDifferently
https://t.co/yeijlPakyI

[LawNet @LawNetUK]

Finalists for the LawNet Awards 2024 Excellence in Client Care category, generously sponsored by @Moneypenny are

Bell Lamb & Joynson Solicitors
Farnfields Solicitors
Protopapas LLP
Tozers LLP

#LNconf24
@BLJSolicitors @Farnfields_Sols @TozersLaw

[Paul Roberts @Pjdroberts]

How client-centric is your #lawfirm's #clientlistening programme?
Would prospective clients be impressed if you outlined your feedback process in your pitch documents?
It's not done, but why not?
Have a read of this week's newsletter 👇
https://t.co/JNWUlpgxOm
@MyCustomerLens

[BusinessCloud.co.uk @BCloudUK]

@MyCustomerLens Well done MyCustomerLens, you've been voted among the UK's MarTech 50! See the ranking - supported by @TytoPR - in full: https://t.co/jeAZW5M7pb

[My Customer Lens | always-on client listening @MyCustomerLens]

Check out Paul latest newsletter article: Discovering new insights that win more bids https://t.co/32ZnEgZD26 #bd #b2b #clientlistening #businesdevelopment #lawfirmmarketing

[Paul Roberts @Pjdroberts]

Your clients don't want to be researched or measured, they want to feel heard.
This week's newsletter looks at how fwd-looking firms are embracing always-on #clientlistening to discover all the signals being shared by their clients & prospects. #cx
https://t.co/pwbqfEV4ot

[Paul Roberts @Pjdroberts]

As you evolve your #clientlistening keep Mark Twain in mind. “It’s not what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so”.
If you’re hearing “but I know my clients” then this one’s for you 👇
https://t.co/AZleBrsRrX

[Paul Roberts @Pjdroberts]

My final LinkedIn newsletter of 2023: 7 ways your customers see you’re not listening
Starting this newsletter has been a fun way to organise my thoughts & learn from others https://t.co/pGpVsu1KAx #clientlistening #clientexperience #professionalservices

[Paul Roberts @Pjdroberts]

How do you unify the voice of your clients and create a harmonious orchestra 🎶 rather than a lone violin? 🎻
Find out in this week's newsletter 👇 https://t.co/CXwxMI8vI0 #ClientListening #ListenDifferently

[LawNet @LawNetUK]

Congratulations to Wolferstans LLP @wolferstans - winners of Excellence in Client Care!  👏👏👏
#LNawards23 @ReviewSolicitor

[Paul Roberts @Pjdroberts]

Looking forward to a great day of conversation, collaboration and inspiration at the Marketing & BD Leaders Conference in London #BriefingMBD23 #ListenDifferently @MyCustomerLens

[My Customer Lens | always-on client listening @MyCustomerLens]

We're looking forward to being part of the @Briefinglegal #BriefingMBD23 Conference next week, with @Pjdroberts facilitating several conversations with #BD and #Marketing leaders. #lawfirmmarketing #clientlistening

[My Customer Lens | always-on client listening @MyCustomerLens]

Check out the latest article in Paul's newsletter: Using AI to measure your brand promises https://t.co/wFP3hdMMmx via @LinkedIn
#lawfirms #AI #brand #clientlistening

[GG Fit @GGFit]

Productively Unproductive https://t.co/1CnH7bBN8u
Looks like I was ahead of the curve leaving slack last year...

[My Customer Lens | always-on client listening @MyCustomerLens]

“Leaders need to listen, really hard. Not to find the flaws in the other persons argument. Listen so hard that YOU might change YOUR mind”!
So many great quotes in this talk from Blaire Palmer #LegalMgmt23 #JoinTheAlternative

[My Customer Lens | always-on client listening @MyCustomerLens]

“We’re on the cusp of the revolution about how we utilise human talent in business” - attention grabbing opening from Blaire Palmer at #LegalMgmt23 #JoinTheAlternative

[My Customer Lens | always-on client listening @MyCustomerLens]

Duncan Jackson from Buckles sharing a great perspective on the need for greater commerciality and shifting the mindset from being a lawyer to being in the business of law #LegalMgmt23 #JoinTheAlternative

[My Customer Lens | always-on client listening @MyCustomerLens]

Thought provoking opening keynote from Sarah Walker-Smith at #LegalMgmt23 looking at trends firms are facing, including blurred boundaries, cooperation and ruthless client focus #JoinTheAlternative @altevents_