Hey @pullandbear I have now sent you the info. you have asked for THREE TIMES now- when are you going to pull the finger out and sort this mess? #worstcustomerservice
Hey @pullandbear - how god awful is your customer service? You sent me a bag with a security tag still attached. I got in touch and was asked to send photos which I have done THREE times! And still no refund???
Hey @jessops So, you see, legally I am not obliged to return this printer in its original box, but you are legally obliged to repair this printer.
Your customer service is truly appalling and I want your potential customers to know how shabbily I have been treated.
4/4
Hey @jessops -I double checked this advice with Trading Standards and they agreed this is the case.
Trading Standards also advised me that I am entitled to a repair or replacement if I purchased the item within 5 years in Scotland 3/4
Hey @jessops -
There is no reason why I should have kept this box and I am not compelled by law to do so.
Indeed, if I am returning goods under the Sale of Goods Act, I am entitled to return the product in whichever box I choose.
2/4
Hey @jessops I bought a printer from you and it is now not working. I returned it to you only to be told that you won't repair it as it was not returned in its original box. My daughter is a lawyer and I have just spoken to her about this issue.
1/4
Hey @jessops - I bought a printer from you and it is not working. I sent it back to you last month and have since been told you won't repair it as I didn't send it back in its original box. Spoke to Trading Standards and was told as I am entitled to return the product 1/2
Hey @pullandbear - just spent an hour holding to speak to someone on your chat, only to be cut off at 5pm as that's when you close your chat down. Do you not get that we live in a 24/7 world? I've got a complaint and want to take to you about your appalling customer service
Hey #pullandbear- I have received an order from you and it still has the security tag attached. My nearest Pull and Bear store is over 50 miles away. What am I supposed to do?
Hey @HSBC - still on hold and doubt I'll ever get these two hours of my life back. Why don't you just employ more staff and look after your customers instead of putting profit before them?
@HSBC_UK I have now been holding for one hour, 49 minutes and 30 seconds and am FED-UP being told that my call is important to you and will be answered shortly. Utterly despicable customer service. All I want to do is change a direct debit and I can't do this on your app.