Jaswinder

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA Again, the same thing you said hours back that you are looking into it.
It’s been 20 hours since me, my family kids are left in the dark. No concrete response no solution, nothing.

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA

Is there any responsible person available who can give me an answer and solve this issue. How come there isn’t any one available at the airport. I have been trying for last 18 hours but all i am getting in response that it is under review.
However i sent you the documents yesterday evening when my wife was denied boarding. Your customer service people agreed that there was no issue with my travel documents but your airport staff didn’t know how to read the information about how to read Canadian passport.
Please have some empathy. 🙏🏼🙏🏼

#answerqatarairways

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA

Want to know do you have any concrete response and solution ???? Your Airport
Staff is not trained to read the travel documents. I am stuck here with my Family, my 6 month old daughter has got sick, you guys are literally putting my kid’s life on risk. Who is responsible and how is this going to resolve ????

[Jaswinder @Mystry90]

You have left me & my Family in a miserable situation, I finally paid for an accommodation and spent almost 1000 USD. On a room, food, parking etc.
i am loosing my hard earned money just because you have not trained your airline staff to read the travel documents . Still no solution.

[Jaswinder @Mystry90]

@qatarairways @flySEA @qrsupport

It’s been 15 hours, no solution, no response. I am sitting at Seattle airport here with my family waiting for someone to take responsibility. My wife was denied boarding. I have sent you my documents and customer service agreed that documents are all correct. Sent you multiple DM’s.

[Jaswinder @Mystry90]

I have already sent you multiple DM’s explaining the situation but the only thing i got that you guys are waiting for a response from your airline staff. They haven’t responded to your email but that’s not my fault. I am stuck with my family here and have no idea where am i going from here ?

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA

Spent over 5 hours on call with you.
Stuck for almost 12 hours at the seattle airport without any assurance from the airline. Just waiting & waiting.
I think you guys only resolve the issues quick for the Ultra rich and influential people. Normal people you don’t even bother.

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA

Again the lady from [phone]
Customer service disconnected my call. Told me that she is checking with someone and all of a sudden disconnected the call.
Kindly give me an answer also please train your airport staff to read the travel documents properly so that in the future
No one suffers like i am suffering while sitting at the airport with my 6 months old daughter who is sick. 🙏🏼🙏🏼

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA

If anyone sees this, please repost and help me get someone from Qatar Airways to actually respond. 🙏

I’m honestly exhausted and heartbroken at this point. I’m sitting at Seattle Airport with my family and children, and we still have NO answer.

Your phone support keeps telling me they’re “waiting for a response from the airport staff.” But we are the ones sitting here, waiting, with no one taking responsibility.

Please imagine being in my position — stuck at an airport with your family, not knowing what is happening or whether you’ll even be allowed to travel.

I’m not asking for special treatment. I’m asking for someone from Qatar Airways to simply take responsibility and give my family an answer.

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA

Please provide me a solution. Me & my family is left unattended here at the airport. My daughter is sick. Please sort this matter out. I am stuck with no response and no fault of mine.

[Jaswinder @Mystry90]

@qatarairways @flySEA
Please Please Please address my issue.
Kindly try to understand i am with my daughters and my wife left unattended
At the seattle airport. No airline staff here no body at the office.
#QatarAirwaysHelp #qatar

[Jaswinder @Mystry90]

@qatarairways @flySEA @Qatari
@MarkDWiseman

Does anybody care for the passengers travelling through Qatar Airlines ?
Me and my family is stuck due to negligence by the Airport staff. My wife was denied boarding because the lady checking us in didn’t know how to read 0 vs O. Outsourced customer service from INDIA agreed my documents are not a problem at all. But they have no authority to fix the problem.

[Jaswinder @Mystry90]

@qatarairways @flySEA
You are are telling me to DM you. But that’s all i am getting in response while sitting waiting at the airport with my wife and three kids. Two 6 months old and 1
Five year old. Is there anybody who can take responsibility ?????? @TamimBinHamad would you be able to look into this serious matter ? I believe you own this airline.

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA

Please tell me where am i and my 6 months old daughter at fault who has fallen sick due to all this mess from your Airline staff.
I shared the documents with OUTSOURCED CUSTOMER SERVICE team in INDIA. They agreed that there is no fault with our documents. Both the Indian visa and Canadian passport.
Where are we going from here ?

[Jaswinder @Mystry90]

@qatarairways @qrsupport @flySEA

Still no solution from your OUTSOURCED CUSTOMER SERVICE people in INDIA . Your phone support has now told me that they are simply “waiting for a response from the airport staff.”

I am physically at Seattle Airport with my family and children, waiting with NO clear answer or solution. How long are we expected to wait? Already waited for 9 hours, there is no responsible person in customer service just some random outsourced staff from INDIA.
They have no idea how the airlines or Airport functions The United states.

Please have a Qatar Airways supervisor at SEA contact me immediately and resolve this.

[Jaswinder @Mystry90]

Qatar Airways, I’ve now contacted your customer service 4–5 times, and every time I’m told the same thing: “We’re waiting for a response from the airport staff.”

But what am I supposed to do while you wait? I’m sitting here with my family and kids, denied boarding because your ground staff apparently failed to properly understand/read the travel documents.

This is YOUR internal issue — not mine. I need a solution, not another request to wait. I’ve been trying to get help for hours and feel completely abandoned by your airline.

Please take responsibility and resolve this urgently. @qatarairways

[Jaswinder @Mystry90]

@qatarairways — this is completely unacceptable.

Your ground staff denied my wife boarding because she misread/misunderstood her passport and visa documents. We have now confirmed that the issue was not with our documents, but with the way your staff handled and interpreted them.

Because of this negligence, my wife was denied boarding and our entire family is now stranded. I am travelling with two 6-month-old infants, and one of my babies has become sick because of the stress and disruption caused by this situation.

We have provided Qatar Airways with both the passport and visa documents, yet your customer service is still telling us to wait another two hours while they “confirm” the situation.

Why should a family suffer for a mistake made by your own staff?

Your employees handling international travel documents should be properly trained to read and verify passports and visas before denying someone boarding.

We need this resolved immediately. We need a clear answer, assistance, and accountability — not more waiting.

@qatarairways #QatarAirways #QatarAirwaysHelp @flySEA